Corporate Banking

Description:

Responsibilities:

• Support the Relationship Manager (RM) in ensuring we identify customer needs correctly
• Assist in the delivery of solutions, products and services appropriate to meet customer need
• Help to improve customer engagement
• To treat customers fairly in all aspects of strategy, product design & delivery, sales processes, customer literature & correspondence, financial promotions, administration and complaint handling.
• Maintaining excellent communication with key colleagues to ensure a seamless and joined up approach and timely delivery of production for the Relationship Manager (RM) and Client.
• Maintaining excellent communication with Group colleagues to ensure a joined up approach to identifying cross border opportunities where these meet customer needs
• Acting as the primary point of contact for customers and colleagues in the absence of the Relationship Manager (RM)
• Work as an integrated member of the team
• Act as a point of reference for internal colleagues and support both new and existing colleagues
• Working with colleagues and relevant departments as appropriate to ensure that all documents are processed in a timely manner
• Working with the Relationship Manager (RM) to promote HSBC’s global capabilities internally and, where appropriate, to external agencies such as Key Business Introducers, Chambers of Commerce and other related organisations
• Preparing presentations where necessary
• Facilitating referrals from both existing customers and own network
• Work in partnership with colleagues across the HSBC network to deliver exceptional standards and quality of service
• Promote an environment that supports diversity and reflects the HSBC brand.
• Adhere to structures and processes in place for the management of credit, operational, reputation and regulatory risk.
• Ensure credit and operational quality is not compromised in the pursuit of income
• Ensure operational losses and fraud are minimised
• Respond within agreed timelines to issues raised by audit and external regulators.
• Ensure timely and accurate maintenance of customer information, including Know Your Client (KYC) requirements in Group systems
• Resolve any/all identified issues promptly, and escalate concerns to management as appropriate to ensure timely awareness of any material concerns.
• Maintain awareness of operational risk within assigned portfolio and minimise the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting.
• Protect sensitive customer and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy.
• Ensure the application of Group policy and adherence to regulatory, financial, and legal standards to minimise business and reputational risks
• Compliance with and management of sales suitability risks and requirements
• Ensure all completed sales and prospecting activity documentation is appropriately completed, approved and stored to provide performance tracking, targeted future sales efforts and compliance with sales and transactional suitability guidelines and requirements
• Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
• Complete other responsibilities, as assigned.

Requirements

#LI-KR1 ; #li-Allegis

• Bachelor’s degree in a related discipline and 2-5 years of experience in a related field OR Master’s degree and 1-3 years of experience in a related field

• Understanding of risk management

• Good credit knowledge.

• Analytical and financial skills.

• Ability to work without constant direction

• Good organisational and time management skills.

• Commercial awareness, including economic, cultural, procedural and regulatory issues.

• Good working understanding of the trade cycle and business processes involved when importing and/or exporting

• Ability to interact with all levels of commercial customers

• Good interpersonal skills

• Good communication skills, both oral and written

• Qualifications and/or training courses