Consumer Service Technician

Description:

Consumer Service Technicians are employees whose primary responsibilities are the installation, maintenance and repair of services provided to residential and small business customers. May perform installation, maintenance, repair and coin collection of payphone services

Education Requirements:
A High School Graduation Certificate combined with one (1) year of completed post secondary education at a recognized learning institution in good academic standing
OR
A High School Graduation Certificate combined with:

• One (1) year of continuous related field work experience as a technician in a communications technology firm/department
• Or one (1) year experience in a skilled trades position

Ability Requirements of the Position

Physical

• Climb poles on a daily basis (using ladders, spurs and other tools)
• Ability to distinguish colours
• Able to lift up to 70 lbs
• Work effectively aloft
• Ability to maneuver and climb ladders extending up to 28 ft. high that supports a max weight of 375 lbs

Skills/Knowledge

• Communication skills - verbal and written
• Computer skills - Email: Outlook, Intranet/Internet, Microsoft Excel, MicrosoftWord
• Customer service skills
• Dealing with ambiguity
• Problem Solving Skills

Other

• Successful completion of physical abilities test (as per job demands matrix) may be a requirement of the job
• Flying in helicopters and fixed wing aircraft to remote locations and oil rigs may be a requirement
• Travel using various modes of transportation in all kinds of weather
• Hold a valid, in good standing, regular driver's license (Class 5)
• Flexible to work 40 hours per week including days, evenings, weekends and holidays