Concierge Security Engineer

Description:

The Concierge Security Engineer 2 (CSE2) is a key member of the Concierge Security Team that delivers world-class Arctic Wolf security services. The CSE2 supports the technical relationship with their assigned customers and leverages their skills and expertise to fulfill key responsibilities.

As a Concierge Security Engineer 2, You Will
 

• Create and maintain an outstanding partnership with customers;
• Support the direct delivery of Arctic Wolf network and endpoint security solutions to customers, including tasks such as investigating security events, and configuring, troubleshooting and verifying data sources;
• Action or escalate customer requests for guidance, information or support in a timely manner, including coordinating efforts with other teams, as needed.
• Proactively interact and communicate with internal and external stakeholders.
• To support effective communication and collaboration, this role requires on-camera participation (Zoom) during all customer and internal meetings.
   

The CSE2 role combines aspects of an IT Security Analyst, a Security Architect, and an Incident Response Consultant. A successful CSE2 possesses strong technical aptitude and an ability to communicate, educate, and share information effectively with non-technical people.

Who You Are

You thrive in fast-paced environments and have a positive can-do attitude. You are a critical thinker that continually learns and can navigate uncertainty. You enjoy working with customers and in a team, are an excellent communicator, and are able to easily interact with a variety of people, personalities and technical skill levels. Above all, your passion for cybersecurity and partnering with customers shows in everything you do!

Your Experience Could Look Like
 

• 1-5 years of experience in a hands-on security role with a good knowledge of security architecture
• Degree or diploma in a relevant field, or certifications and experience equivalent
• Strong partnering and relationship building skills in a professional context
• Strong communication skills, both written and verbal
• Strong analytical and problem-solving skills
   

Additional Skills And Experience
 

• Security testing and forensics tools
• Malware analysis
• Scripting/Coding experience
• Incident response
• Authentication and identity management
• Risk management, assessment and common compliance frameworks
• Penetration testing and attack simulation