Description:
Distributor Services is looking for a bright and enthusiastic individual to join the DS Knowledge Management Centre team as a Compensation Specialist. Reporting to the Manager of Distributor Services KMC, this role will be accountable for providing consistent and timely support to our internal and external customers, with a primary focus on managing the compensation administration to advisors across multiple Distribution Channels.
Position Responsibilities
- Conduct all accountabilities in compliance with privacy, legal, and regulatory requirements
- Processing Advisors’ compensation must be completed, reconciled, audited and delivered within critical timelines
- Manage both AWD and non-AWD volumes, with particular emphasis on time-critical functions while maintaining service standards in a high-volume environment
- Responsible for annual tax remittance, amendments and reporting to Revenue Canada (CCRA)
- Ad-hoc complex, escalated and time-sensitive compensation business needs and problems with particular emphasis on relationship management, situational communication and solution oriented responses.
- Communicate clearly and concisely to support problem resolution in the shortest possible timeframe and support contact centre inquiries and encourage collaboration between teams, both within Distributor Services and with other Business Units
- Conduct ad-hoc analysis as required, leveraging MS Excel and other tools
- SME for DS Compensation and develop a comprehensive understanding of Company Policy and an in-depth understanding of advisor compensation for all distribution channels
- Participate in projects and assignments; manage the impact that any resulting changes will have on the team’s processes and Advisor/Distributor experience
- Understanding and supporting our partners in Manila (the MBPS team) and working with them to improve compensation processes
- Continuous assessment and improvement of processes to improve service to customers, workflows and identify gaps, assess, log and own process improvements
- Ownership of documentation by Identifying gaps, assess, log and own knowledge management (YODA) documentation updates
Required Qualifications
- Exceptional oral and written communication skills
- Strong mathematical, analytical and problem-solving skills
- Intermediate/advanced MS Excel user
- Organizational and priority management skills with strong attention to detail
- Demonstrated coaching and mentoring skills
- Solution oriented, demonstrated judgement and decision making skills
- Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec