Description:
We are looking for a Community Manager to join our growing team to work on a contract basis, a maternity leave coverage, for a 12-month term.
As a Community Manager on our Customer Experience team, you will play a critical role in fostering connection, peer learning, and practitioner success within the Practice Better community. This role is responsible for developing educational content and Done-For-You resources, facilitating community discussions and events, and creating engagement programs that help practitioners build thriving practices.
You'll work across community management, adoption, retention, and expansion by building meaningful connections with practitioners, creating ready-to-use resources informed by customer needs, and championing a peer-learning culture.
This role operates in a fast-paced, evolving environment and is ideal for someone who enjoys facilitating conversations, experimenting with scalable engagement approaches, and using data to drive community growth. You'll have meaningful ownership in defining what an engaged, self-sustaining practitioner community looks like at Practice Better.
Note: Practice Better is a remote-first company with team members across North America. However, this particular role is currently open to Canadian-based candidates only, and preference will be given to applicants legally authorized to work in Canada.
What You'll Be Doing
You'll help practitioners succeed at scale by designing and facilitating community programs and resources. This role is focused on building from the ground up how Practice Better creates connection, peer learning, and practitioner support through educational content, engagement initiatives, and data-informed programs that drive adoption, retention and long-term value across our community members.
Specifically, you will:
- Manage and grow the Practice Better community by facilitating discussions, responding to member questions, and fostering peer connections
- Develop and deliver educational content and Done-For-You resources informed by community member feedback
- Plan and facilitate community events and peer-learning programs including community roundtables and practitioner panel events
- Write and coordinate communications for the community including engagement questions and polls, feature release announcements, event invite emails and event page descriptions
- Champion a peer-learning culture in the community that continuously improves self-service resources, community-driven support, and practitioner connections
- Build and maintain meaningful connections with community members to understand their evolving priorities, helping uncover opportunities where Practice Better can drive platform value and business outcomes for practitioners
- Collaborate with Practice Better leaders across Support, Lifecycle, Partnerships, and Product teams to prioritize community initiatives, and create valuable touch points throughout the customer journey
- Create and execute community engagement initiatives with clear goals, consistent performance tracking, and measurement of key metrics like membership rate, Monthly Active Users (MAU%), and GRR uplift to drive adoption and engagement
What You Bring
- 2+ years of community management experience building engagement programs, facilitating discussions and live events, and creating educational content for a practitioner audience
- A builder mindset - you're energized by working through ambiguity and helping create structure where none exists
- Data-informed, curious, and adaptable - you use data to make decisions, ask better questions, and seek solutions rather than perfection
- Systems-oriented thinking - you look for patterns and scalable solutions rather than focusing only on one-off initiatives
- Proven ability to build educational content and engagement programs with a sharp focus on execution, measurement, and iteration with a strong understanding of community metrics (membership rates, MAU, engagement, etc.) and how to influence them
- Experience facilitating community discussions and events, with confidence presenting on live events and creating welcoming spaces for peer learning
- Experience in SaaS, customer-facing, or community management roles
Preferred Experience
- You have experience in the health and wellness industry or working with practitioners (nutritionists, dietitians, naturopaths, health coaches)