Commercial Operations Specialist

Description:

At automotiveMastermind, our success is driven by a unique culture and our “One Team…” philosophy. The Commercial Operations Team exemplifies this spirit, playing a vital role in supporting our OEM Account Management and Dealer Relations teams. As a Commercial Operations Specialist, you will be a key contributor—collaborating across departments to streamline operations, manage projects, and drive the execution of critical business initiatives with precision and efficiency.

A Successful Commercial Operations Specialist Will
 

• Represent Commercial Operations in cross-functional projects, ensuring timely communication and alignment with internal stakeholders to meet project milestones.
• Ensure accurate and timely inclusion and exclusion of dealers in OEM incentive programs and special campaigns ahead of monthly planning deadlines.
• Create, maintain, and analyze reports—including Salesforce dashboards, OEM team goal tracking, and performance scorecards. Develop ad-hoc reports to support internal teams and client needs.
• Collaborate with internal teams to define, collect, and visualize key metrics and KPIs that reflect product usage and effectiveness from the customer’s perspective.
• Support the execution of go-to-market strategies in coordination with account management and operations leadership.
• Identify opportunities to streamline and automate core operational processes, contributing to continuous improvement initiatives.
• Actively gather and incorporate feedback from stakeholders to improve processes and outcomes.
   

Who You Are
 

• 2+ years of professional experience in operations, project/program management, or customer service.
• Experience in the automotive, SaaS, or automotive SaaS industries is preferred.
• Proven ability to thrive in high-volume, fast-paced, and client-facing environments.
• Proficiency in Microsoft Office Suite (Excel, Word, OneNote, PowerPoint).
• Familiarity with CRM tools (e.g., Salesforce) and project/task management software is a plus.
• Strong written and verbal communication skills, with demonstrated business and financial acumen.
• Ability to build strong relationships with colleagues and stakeholders across departments.
• Highly curious, adaptable, and eager to learn in a dynamic environment.
• Strong problem-solving skills, including research and cross-functional collaboration.
• Proactive in seeking feedback, asking clarifying questions, and resolving issues constructively.
• Collaborative team player who contributes to shared goals and continuous improvement.
• Comfortable navigating ambiguity and shifting priorities with agility.
• Exceptional attention to detail and organizational skills.
• Ability to manage multiple projects simultaneously, both independently and as part of a team.
• Self-motivated with a commitment to personal and professional growth.
• College degree preferred.
• Must be able to commute to our London, Ontario office and adhere to current in-office expectations.