Description:
At automotiveMastermind, our success is driven by a unique culture and our “One Team…” philosophy. The Commercial Operations Team exemplifies this spirit, playing a vital role in supporting our OEM Account Management and Dealer Relations teams. As a Commercial Operations Specialist, you will be a key contributor—collaborating across departments to streamline operations, manage projects, and drive the execution of critical business initiatives with precision and efficiency.
A Successful Commercial Operations Specialist Will
- Represent Commercial Operations in cross-functional projects, ensuring timely communication and alignment with internal stakeholders to meet project milestones.
- Ensure accurate and timely inclusion and exclusion of dealers in OEM incentive programs and special campaigns ahead of monthly planning deadlines.
- Create, maintain, and analyze reports—including Salesforce dashboards, OEM team goal tracking, and performance scorecards. Develop ad-hoc reports to support internal teams and client needs.
- Collaborate with internal teams to define, collect, and visualize key metrics and KPIs that reflect product usage and effectiveness from the customer’s perspective.
- Support the execution of go-to-market strategies in coordination with account management and operations leadership.
- Identify opportunities to streamline and automate core operational processes, contributing to continuous improvement initiatives.
- Actively gather and incorporate feedback from stakeholders to improve processes and outcomes.
Who You Are
- 2+ years of professional experience in operations, project/program management, or customer service.
- Experience in the automotive, SaaS, or automotive SaaS industries is preferred.
- Proven ability to thrive in high-volume, fast-paced, and client-facing environments.
- Proficiency in Microsoft Office Suite (Excel, Word, OneNote, PowerPoint).
- Familiarity with CRM tools (e.g., Salesforce) and project/task management software is a plus.
- Strong written and verbal communication skills, with demonstrated business and financial acumen.
- Ability to build strong relationships with colleagues and stakeholders across departments.
- Highly curious, adaptable, and eager to learn in a dynamic environment.
- Strong problem-solving skills, including research and cross-functional collaboration.
- Proactive in seeking feedback, asking clarifying questions, and resolving issues constructively.
- Collaborative team player who contributes to shared goals and continuous improvement.
- Comfortable navigating ambiguity and shifting priorities with agility.
- Exceptional attention to detail and organizational skills.
- Ability to manage multiple projects simultaneously, both independently and as part of a team.
- Self-motivated with a commitment to personal and professional growth.
- College degree preferred.
- Must be able to commute to our London, Ontario office and adhere to current in-office expectations.