Description:
The Vendor Managed Inventory (VMI) Specialist provides supplemental service support in the areas of conversions, ordering stock, vending solutions, putting orders away, 5S handling of service & equipment, and expediting.
DUTIES And RESPONSIBILITIES
- Supports MSC customer solutions and sales associates.
- Understands company solutions, products, and services. Including limited technical product knowledge.
- Supports the implementation of Vendor Managed Inventory programs at customer locations.
- Establish productive, professional relationships with key personnel in assigned customers.
- Maintain high customer satisfaction ratings that meet company standards.
- Unpack orders, checks accuracy of shipment and put stock away at customer locations.
- Ensure appropriate customer stock levels, generates new orders for merchandise, and obtains customer approval to place orders when required.
- Provides communication and feedback to the sales representative and supervisor as appropriate to ensure full customer satisfaction.
- Performs general (5S) housekeeping for service equipment and immediate area.
- Utilize company technology to completed daily tasks, order generation, tracking, and routing.
- Logs all events daily within the Service Management tool.
- Participates in special projects and performs additional duties as required.
- Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s mission.
EDUCATION And EXPERIENCE
- A High School Diploma or the equivalent is required.
- Supply chain and process improvement experience preferred.
- Customer service experience including one year of related industry experience is preferred.
Skills
- Computer literacy and proficiency in word-processing and spreadsheet software is required.
- Excellent oral and written communications skills are also required.