Description:
The Clubs Manager plays a central role in strengthening the Concordia Student Union’s (CSU) support for its student clubs and associations, ensuring effective operations, equitable access to resources, and consistent alignment with the CSU’s mission and strategic objectives. The Clubs Manager provides both administrative leadership and strategic direction within the Clubs Department. The role focuses on improving processes, increasing outreach, and ensuring that club services and policies are responsive, transparent, and inclusive across the Concordia community.
Job Responsibilities
- Propose and implement strategic initiatives that enhance the Clubs Department’s service quality, accessibility, user experience, and overall organizational efficiency.
- Oversee the overall functionality and daily administration of the Clubs Department, ensuring fair, transparent, consistent practices in alignment with CSU and Concordia University Policies.
- Analyze departmental spending to develop a recommended estimate of budget allocations, supporting the Internal Coordinator and Clubs and Space Committee in their decisions.
- Provide departmental updates and contribute to the preparation of mid-mandate and year-end departmental reports.
- Implement and maintain improvements to departmental systems, including process documentation, service delivery, and internal communication tools, including the Clubs Handbook, website content, and Clubs Portal.
- Review and process documentation for registrations, budget proposals, reimbursements, office spaces, name change requests, and club constitutions, ensuring policy compliance before approval or review by Internal Coordinator.
- Serve as a primary point of contact for club executives by holding regular in-person office hours and responding to inquiries.
- Support bookings for rooms, furniture, and AV equipment for club events and operations, organize CSU Club Department events such as orientations and galas, and oversee loans of shared resources to clubs.
- Co-author Clubs Portal notices and newsletters and coordinate creation of graphics with CSU Communications Department to provide timely updates and reminders and promote initiatives.
- Support Internal Coordinator in addressing club-related complaints and disputes to promote fair, respectful, and constructive outcomes, including through maintaining a list of resources for students and providing guidance on necessary escalation.
- Conduct regular inspections of club spaces and poster boards, manage access and repairs, and ensure compliance with CSU policies.
- Maintain strict confidentiality in all CSU matters and student-related interactions, including communications, documentation, and data. Ensure appropriate safeguards are in place and uphold integrity, professionalism, and organizational values in all circumstances.
- Assist with other duties as assigned or required.
Requirements
- Education: No education qualifications are required.
- Training: No training is required.
- Licenses/Certifications: No licenses or certifications are required.
- Relevant Work Experience: Minimum 1-3 years of relevant experience in student life, administration, or organizational management.
- Technical Experience: No technical experience required.
- Initiative: Strong writing, organizational, and critical thinking skills.