Cloud Solutions Analyst

Description:

Cloud Solutions Analyst

HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA 

The Canadian Cancer Society works tirelessly to save lives, improve lives and drive collective action against cancer. Together with patients, volunteers, donors and communities across the country, we raise funds to invest in transformative cancer research, we provide a caring support system for everyone affected by cancer and we advocate to governments to create a healthier future for all. It takes a society to take on cancer – and the Canadian Cancer Society is leading the way

Join an exceptional team of Cloud professionals. Our team is dedicated to designing and delivering secure, scalable, and innovative cloud solutions that power critical digital services. We take pride in our collaborative culture, strong focus on security and compliance, and the opportunity to work on impactful initiatives such as Azure modernization, M365 optimization, and automation-driven improvements that enhance efficiency and user experience. You’ll be part of a forward-thinking team where continuous learning is encouraged and your contributions directly support meaningful outcomes.

MAKING AN IMPACT

Reporting to the Manager, Cloud Solutions, the Cloud Solutions Analyst provides operational support, planning, and engineering for CCS’s Microsoft 365 and Azure cloud environments. This role supports and enhances cloud-based collaboration, automation, and AI-driven solutions by leveraging Microsoft 365, Azure, Power Platform, and Copilot technologies. The analyst contributes to continuous improvement through automation, low-code solutions, and responsible adoption of AI tools to improve efficiency, reliability, and user experience.

What You’ll Be Doing

Administer Azure cloud services and infrastructure, including identity, access, and security controls 
Develop, implement, and support organizational Microsoft Teams and SharePoint team sites 
Configure and support selected SaaS platforms, including tenant configuration, integrations, access controls, and ongoing operational support 
Design, build, and maintain workflow automations using tools such as Power Automate to streamline business processes and reduce manual effort 
Integrate Power Automate flows with SharePoint, Teams, Forms, Outlook, and third-party systems where applicable 
Build and enhance Power Apps (Canvas and basic Model Driven) solutions for internal teams 
Apply best practices for automation governance, error handling, documentation, and performance optimization 
Assist with testing, deployment, and lifecycle management of automation solutions 
Support adoption of Microsoft Copilot across Microsoft 365 applications (SharePoint, Teams, Outlook, Word, Excel, etc.) 
Assist in creating, configuring, and maintaining Copilot Studio agents, including knowledge source configuration, topic design and conversation flows, basic integrations and troubleshooting 
Demonstrate basic AI and Agentic AI knowledge, including promoting best practices, responsible AI principles, data privacy and security considerations 
Collaborate with stakeholders to identify safe and valuable AI use cases 
Support documentation and user guidance for Copilot and AI-enabled tools 
Provide technical support for Microsoft core business applications and cloud services 
Analyze and resolve user issues related to: SharePoint Online, OneDrive, Exchange Online, Microsoft Teams, Microsoft Forms, Power Apps, Power Automate, Power BI, Microsoft Dynamics and other Microsoft services 
Resolve assigned incidents, service requests, and change requests; act as an escalation point for complex Microsoft 365 issues 
Proactively monitor systems, identify issues, and troubleshoot in a timely manner 
Adhere to technical standards, policies, best practices, and organizational change management processes 
Identify technology enhancements that improve system reliability, security, and user experience 
Create and maintain clear, concise technical and end user documentation for automation, AI, and cloud solutions 
Provide advice, knowledge sharing, and informal training to peers on Microsoft 365, Power Platform, and Copilot tools 
Contribute to cloud, automation, and AI-related projects as part of the broader Digital Strategy and Technology business unit 
Contribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity, including gender, age, religion, ethnicity, nationality, race, and sexuality.
Other duties as assigned

Qualifications

Bachelor's degree in an area of specialty or equal certifications. 
Minimum 3 years of hands-on experience with Microsoft 365 (SharePoint, OneDrive, Teams, Exchange Online)