Description:
This Specialist, Clinical Support provides education and support to Health Care Professionals on Incontinence Products sold at Medline but also to be knowledgeable on the safe and effective use of the Medline Skin Care products.
Reporting to: Sr Director, Clinical Solutions LTC
Position Type: Fixed-Term, Temporary, Part-Time (1-year contract)
Territory: Province of BC. The ideal candidate should be located in the Vancouver region and is also able to occasionally travel outside of the province.
Job Description
This Specialist, Clinical Support provides education and support to Health Care Professionals on Incontinence Products sold at Medline but also to be knowledgeable on the safe and effective use of the Medline Skin Care products.
Responsibilities
- Work alongside the LTC Clinical and Sales Team, to increase and support account growth and implement new corporate and individual LTC homes to the Skin Health & Continence Program.
- Demonstrate strong organizational skills to ensure evaluations and implementations are completed successfully.
- Complete account updates on a weekly basis utilizing designed spread sheets.
- Maintain up-to-date knowledge on Best Practice Recommendations as it pertains to Incontinence, Skin and Wound Care.
- Work with the LTC team to enhance account implementation and sustainability.
- Support the healthcare facilities policy and practices at all times.
- Attend conferences and sales meetings when required for learning purposes.
- Complete other duties as assigned.
Qualifications
- RN | RPN Current Registration
- PSW | HCA | CCA with LTC experience
- Minimum of 5 years of related work experience, working with an interdisciplinary clinical team in an Acute Care, LTC or Home Care setting.
- Minimum of 3 years’ industry experience in Medical Devices, specifically Continence and Skin Care.
- Excellent interpersonal skills & client service skills (verbal and written).
- Strong commitment to excellence and attention to detail.
- Proven problem solver with solid analytical skills.
- Exceptional time-management skills and the ability to manage multiple tasks.
- Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.
- Ability to develop effective working relationships with staff, peers, and industry colleagues/contacts in a team environment.
- Demonstrated flexibility in adapting to a wide variety of tasks and functions.
- Strong multi-tasking and prioritization skills with the ability to adapt to change.
- Ambitious and self-motivated.
- Able to work independently with very minimal supervision.
- Confident in developing and providing education based on adult learning principles.
- Good computer skills (Excel/MS Word/PowerPoint) required.
- Able to re-organize the days to accommodate needs for LTC homes.
- Shift work will be required.
- Driver’s license required.
- Ability to travel overnight when required.
- Must be able to occasionally travel to other provinces or other regions within Ontario as required to meet the needs of the business