Description:
Arcora is looking for an organized, relationship-focused Clinical Network Coordinator to support the recruitment, onboarding and ongoing management of our nationwide professional provider network. If you enjoy building relationships, managing detailed processes and creating structure in a fast-moving environment, this role is for you.
What you’ll do
Recruiting, vetting and onboarding professionals (primary responsibility)
Recruiting
- Recruit professionals in areas of need across Canada
- Assist with recruiting a professional associated with an open case file (non-matched recruitment) as requested by Clinical Coordinators
- Identify network status (Base or Affiliate)
Vetting
- Vet applicants against Arcora Network requirements and areas of need
- Assess qualifications in comparison with existing network professionals
- Determine whether to accept and proceed with onboarding, waitlist or decline application
Onboarding
- Conduct short interviews with each professional for additional vetting and relationship building
- Enter profiles into internal database, e-Tera
- Add list of new network professionals to monthly Clinical team meeting agenda
- Use technology supports as required to manage network applications and establish professional pay rates
Management of existing network
- Maintain and regularly update counsellor profiles in e-Tera, including activity status and necessary annual proof of practice documents
- Evaluate and manage network professionals based on impact scores, complaints, availability, pay rates and other relevant factors to maximize efficiency (e.g. leveraging professionals cross-provincially and updating profiles with any jurisdictional governance changes)
- Manage rate review requests from professionals by reviewing their profile and recent case files, providing feedback and adjusting rates as appropriate
Administrative support
- Create recruitment advertisements through membership directories, LinkedIn and other relevant platforms
- Complete monthly certificate validations
- Perform other administrative duties as required to support the Clinical team and provider network
Intake for business supports & specialized services
- Facilitate access to services by matching online business support and EAP intake requests with appropriate specialized service providers
What you bring
- A certificate, diploma or bachelor’s degree in psychology, social work or a health/education-related discipline
- Fluency in English and French, both verbal and written, with the ability to work effectively in both languages
- Proficiency with Microsoft 365 and database technology, and the technical proficiency to quickly learn and adapt to new systems
- Experience with recruitment, training and onboarding is an asset
- Experience working in an Employee Assistance Program environment is an asset