Client Services Representative

Description:

The Adoption Client Service Representative is responsible for all customer service duties.

They are often the first point of contact for clients visiting the Winnipeg Humane Society,

and are responsible for greeting visitors, providing reception/customer services,

answering telephones, responding to emails, determining client needs, directing clients

accordingly, assisting clients with adoption inquiries, ensuring smooth delivery of service

for the client, and promoting WHS products, programs, and services. The CSR also

provides back up telephone reception, and other duties as assigned. The Adoption

Client Service Representative has regular contact with all visitors, staff, management,

and volunteers, and should be professional and respectful to everyone they encounter.

Who we are:

• One of the oldest registered Non-Profit charities in Manitoba funded primarily by

donations and events.

• An innovative community service organization committed to protecting animals

from suffering, and to promoting their welfare and dignity.

• A team of generous partners, donors, hardworking volunteers and committed staff

united in the belief that every animal deserves dignity and love.

• One of the largest and more recognized animal shelter and welfare organizations in

Canada.

CSR 2023

• Always growing, changing, and adapting to meet the expectations of the

community and the needs of Winnipeg’s animal population.

Duties and Responsibilities

• Promptly and courteously greet clients and determine their service requirements.
• Answer telephone and return voicemail and email messages in a prompt and

polite manner.

• Develop knowledge about services provided by the WHS and find opportunities to

educate and match available services to interested clients in a manner that is

respectful and informative.

• Photocopy adoption information materials; gather branded partner materials;

prepare and fill adoption folders for future use.

• Keep all shared spaces organized and clean, especially the front desk.
• Report to Adoptions Supervisors and follow their instructions.
• Other duties as reasonably assigned, including assistance with supporting Adoption