Client Services Associate

Description:

Softek is seeking a highly motivated Client Services Associate to join their global Client Service team. This full-time role supports clients in North America, Europe, and Africa, requiring attention to detail and the ability to react efficiently to client needs in a fast-paced environment. The position provides the opportunity to work closely with senior financial and technology professionals in a collaborative, entrepreneurial setting, contributing to the company’s growth while delivering excellent customer service. The role also requires communication and interpersonal skills as the candidate will interact directly with clients.

Key Responsibilities:

• Respond efficiently to client requests by email and/or phone

• Build an understanding of Softek’s services and provide online or onsite training

• Proactively identify and communicate potential opportunities or issues to the team and management

• Collaborate with internal stakeholders to improve processes and enhance the customer experience

Skills and Requirements:

• Self-motivated with the ability to work independently or under direction

• Strong collaborator and team player

• Analytical thinker with the ability to evaluate data, identify issues, and generate ideas

• Ability to prioritize workloads and work efficiently under pressure

• Attention to detail and strong written and verbal communication skills

• Undergraduate degree in a numerical field (e.g., Maths, Engineering, Physics, Finance, Economics)

• Knowledge of relational databases and SQL

• Experience with Microsoft Excel

• Experience with Microsoft SQL Server and Visual Studio is a plus

• Knowledge of finance and capital markets is a plus