Client Service Support Assistant

Description:

Under the direction of the Client Services Team Leader, the Client Services Assistant develops and maintains a working knowledge of supported computer applications and operating systems; responds to requests for information technology support, provides support on information technology to all Board Personnel; facilitates the effective usage of the Call Log system; and provides other support functions such as installation of software, networking, laptop, tablets, smartphones, Chromebook and desktop workstation setups.

Candidate Profile:
Diploma in Computer Science, Technology or Business, and at least one (1) year of related experience;

Experience using software such as HEAT, Remedy or similar help desk software;

Call Centre certification, MCSE, ITIL or Apple Macintosh experience.

Knowledge of relevant Board policies and operational procedures, hardware and peripherals, server management, operating systems back-up methods, network usage, software programs

and desktop workstations.

Knowledge of hardware, communications and software concepts for a full range of computer configuration with specific expertise relating to Macintosh, Intel and online applications.

Related Skills and Abilities:
Technical skills to assist in the identification and evaluation of computer applications;

Writing skills for evaluation of programs, application and installation instructions;

Interpersonal and communication skills to exchange and clarify information, and respond to inquiries.

Keyboarding skills for data entry of instructions, software information and surveys;

Organization and time management skills to prioritize work and manage multiple priorities and concurrent demands;

Analytical and troubleshooting skills to identify and solve computer software/hardware problems;

Initiative and judgement skills; and ability to learn new materials and technology without instruction; work independently, with minimal supervision.

Application

Process:
Applications will be

considered in accordance with the ESP Collective Agreement, in the following

order:
1. Applications

from Regular full-time and part-time employees within ESP bargaining unit are

given first consideration (Internal Posting).

2. Applications

from term and casual employees within ESP bargaining unit are given 2nd consideration. (External posting)

3. Applications

from External candidates (including Board employees that do not belong to this

bargaining unit) will be considered only if applications from 1 & 2 have

been exhausted.

The Ottawa-Carleton District School Board uses Apply to Education (ATE) to manage applications for job competitions. OCDSB employees can apply to this job posting using their existing ATE account. Please ensure your resume is in the Board approved format before submitting your application. Copy of the template can be found on ESP conference on GEM.

For External Applicants: If you are not

a Board employee and/or do not have an existing ATE account, you will be asked to create one at https://ocdsb.simplication.com

The Ottawa-Carleton District School Board is committed to equity for all students and staff and to delivering the highest quality education through a qualified workforce that reflects the diversity of the students and communities it serves.

The District seeks to be proactive in attracting Indigenous, Black and minoritized candidates.