Client Service Specialist

Description:

People Corporation, a national leader in benefits, retirement, wealth, wellness, and HR solutions, is seeking a Bilingual Client Service Specialist (Disability) to join its team in Winnipeg, MB. This full-time on-site role involves managing life and disability claims for clients, ensuring smooth and timely processing, and supporting clients throughout the claims journey.

This position requires fluency in both English and French, and offers an opportunity to work in a fast-paced environment where client satisfaction and service excellence are core priorities.

Key Responsibilities:

• Manage the day-to-day processing of life and disability claims for clients

• Build and maintain relationships with clients and insurance carriers

• Respond promptly to inquiries from clients, advisors, and plan members

• Provide clear guidance to clients on claims processes, forms, and timelines

• Track all claims and follow up with insurance providers and other stakeholders

• Handle complex issues and manage client escalations effectively

• Maintain confidentiality and ensure secure handling of client information

• Support the preparation and administration of documentation related to all claim activities

Required Qualifications:

• Bilingual (English & French) – fluent in both written and spoken forms

• At least 2 years of experience in the group benefits industry

• Disability claims administration experience is essential

• Experience working in a client-centric environment with service excellence as a focus

• Ability to multitask and prioritize effectively in a deadline-driven setting

• Proficiency in communication and interpersonal interactions

Preferred Skills & Attributes:

• Strong problem-solving and troubleshooting capabilities

• Exceptional verbal and written communication skills

• Detail-oriented with excellent time management

• Initiative-driven and adaptable in fast-changing environments

What’s in it for You:

• Work with industry experts and learn on the job

• Extended health care and dental benefits

• Retirement savings plan with employer contributions

• Comprehensive wellness and mental health programs for you and your family

• Support for industry designations and certifications

• A culture of diversity, inclusion, and accessibility

• Competitive salary package and career development opportunities

About the Company:

People Corporation is a nationally recognized provider of benefit and HR solutions, serving over 20,000 clients and 3 million Canadians. The company is committed to helping businesses succeed through customized solutions, expert service, and inclusive workplace culture. With a focus on innovation, excellence, and client satisfaction, People Corporation is a trusted partner to organizations across Canada.