Client Relations Representative

Description:

Invesco Canada, a leading global asset manager, is hiring a Bilingual Client Relations Representative to join their Client Relations department in Toronto. This role offers the opportunity to deliver exceptional client service in both English and French within a fast-paced and dynamic environment.

As part of the Client Relations team, you will focus on fostering strong customer relationships, delivering high-quality service, and promoting a “client-first” culture. You will interact with clients through multiple channels and be expected to handle inquiries, resolve issues, and add value through meaningful engagement and problem-solving.

Key Responsibilities:

• Receive inbound client calls and represent Invesco professionally across all media platforms.

• Build strong rapport with clients by engaging them in value-driven conversations about Invesco’s products and services.

• Collaborate with internal departments and representatives to resolve service issues and maintain client relationships.

• Provide solutions to administrative service issues such as rejected trades or other account problems.

• Ensure timely follow-up on all information and documentation requested by clients.

• Deliver insights and ideas to help clients operate more efficiently using Invesco’s tools and services.

• Consistently meet or exceed departmental quality and performance metrics.

• Multitask effectively while remaining accessible to clients and responsive to their needs.

Requirements:

• Bilingual proficiency in English and French (written and verbal).

• Strong communication skills with a focus on delivering exceptional client experiences.

• Post-secondary education strongly preferred.

• Analytical and problem-solving skills to address client issues independently.

• A desire to grow within the investment management industry.

• Ability to work collaboratively within a diverse and team-oriented culture.

Workplace Model:

• Hybrid working model: At least 3 days per week onsite in the Toronto office, with 2 days of remote work in coordination with your manager.

What Invesco Offers:

• RRSP contributions

• Comprehensive health and wellness benefits

• Work flexibility programs

• Parental leave benefits

• Study support

• A culture that promotes diversity, inclusion, and professional development