Client Care Specialist

Description:

Create a warm and welcoming environment for our patient and pet parents Ability to answer a multiline phone system and track and book appointments effectively Placing outbound calls to pet parents for follow-up and future appointment bookings Respond and manage email correspondence; clients, referring veterinarians & internal office messages Admitting and discharging pet patients Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments Scheduling appointments Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment General housekeeping duties; cleanliness of reception area, pet holding areas and common areas Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments Previous customer service or front desk experience in hospitality or retail is an asset! No experience with animals, no problem, so long as you love animals! What VCA Canada Offers Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you! A caring culture of Wellness and Appreciation! Competitive wages and benefits Flexible hours Premium wage rate on voluntary overtime Opportunity to apply for a veterinary technician scholarship (annual process) Exceptional career development: there is room to grow here! Annual uniform allowance Customizable health benefits Employee Assistance Program Referral Bonus Rewards Opportunities to give back in your community through VCA initiatives Generous personal pet care discounts And extra perks like shopping discounts and cool wellness apps!