Client Care Administrator

Description:

Client Care Administrator

Permanent, Full-time

We have partnered with 270 West Consulting, who are dedicated to supporting Canadian Armed Forces personnel. Through compassion, professionalism, and personalized care, 270 West Consulting assist veterans in navigating services and benefits to ensure they receive the support they deserve.

270 West Consulting are seeking an experienced Client Care Administrator to join thier growing team. This is a full-time, in-office position ideal for someone who is organized, professional, and passionate about helping others. You’ll be the first point of contact for many of their clients and will play a critical role in ensuring smooth day-to-day operations.

Key responsibilities include

• Provide front-line client support over the phone
• Contact customer leads and keep detailed records of outreaches
• Act as liaison with medical and mental health clinics that support clients
• Assist team members with administrative tasks and client file management
• Manage emails and scheduling efficiently and professionally
• Maintain detailed and accurate client notes in our systems
• Ensure a welcoming and respectful environment for all clients
• Support the coordination of appointments, follow-ups, and documentation
• Support reception, office management and various logistics duties as needed
• Other duties related to the core role as required

Key requirements include

• Proficiency in Microsoft Office Suite, including Outlook, Word and Excel
• Experience with CRM systems would be an asset
• Experience in and aptitude for administrative role(s)
• Strong communication skills, particularly over the phone
• Bilingual in EN/FR considered an asset
• Excellent time management and ability to prioritize multiple responsibilities
• Detail-oriented, with strong organizational skills and accurate note-taking habits