Claims Technical Specialist

Description:

• Develop and implement onboarding and training for all new staff in Central Region.
• Provides ongoing training and guidance to Property Claims Representatives through, desk-alongs, ride-along, reinspection’s, coaching and feedback. Review damage estimates prior to payment as needed.
• Develops technical training, bulletins and videos to provide guidance and resource to staff on the estimating, repair and replacement processes for property damages. Identifies and delivers just in time training to property staff throughout Central Region.
• Identifies training needs and collaborates with Property Strategy. Conducts in the classroom/virtual classroom delivery of broad based training objectives, including all technology and equipment (company and vendor).
• Provides coaching and guidance to Property Claims representatives, in collaboration with other Property Supervisors and Managers, to continuously train and develop staff to manage progressively higher severity and complexity levels. This includes ongoing support and feedback on the effective use of technologies in the inspection, estimating and evaluation of Property claims.
• Interacts with Property Strategy, SIU, QA and office management teams that may include Commercial Lines/Property Lines and systems to provide Property technical support and expertise.
• Ensures the integrity of Property building damage estimates and overall file quality. This includes compliance with Claims Ethics, Code of Conduct and ClaimsSource handling guidelines

Qualifications

• High School diploma or GED
• Valid driver’s license
• Minimum of 3 years of Property Claims and estimating experience
• A minimum of 3 years prior experience using Xactware.
• Completed CIP or equivalent Property and Casualty industry designation
• 5 years Property claims handling experience of progressive complexity and severity
• Proficient in Xactimate estimating system
• Prior experience coaching, mentoring and delivering training