Call Centre Operator

Description:

How you will make an impact:
You will be responsible for serving as a customer service representative in a call center and providing work order management support for staff/customers.

As a Call Centre Operator, you will be:

• Answer the telephone, respond to customer emails, and provide general assistance to customers
• Enter and submit information relating to facilities maintenance, space planning and other requests
• Process a wide variety of service transactions and uncover existing or future needs through proactive interactions
• Basic Microsoft Excel reporting

About you:

• Strong communication skills (verbal and written)
• Excellent telephone etiquette and listening skills
• Proficient in Microsoft Office: Word, Excel, Outlook
• Detail oriented
• Experience working in a call center environment before is an asset
• Ability to provide outstanding customer service to the client