Call Center Representative

Description:

Join the Canadian Cancer Society (Société canadienne du cancer) — a nationwide organization dedicated to saving and improving lives by funding groundbreaking research, providing compassionate support to cancer patients, and leading national advocacy for better cancer care. The organization is seeking a Représentant de centre d’appels sortants (Outbound Call Center Representative) to play a key role in engaging donors, fostering long-term relationships, and contributing to Canada’s largest cancer-focused charity.

This fully remote position allows you to make a meaningful impact from anywhere in Canada while being part of a compassionate, inclusive, and mission-driven organization that works tirelessly to shape the future of cancer care.

Key Responsibilities:

• Provide exceptional customer service during outbound calls with former and existing donors of the Canadian Cancer Society.

• Handle inquiries about donations, encourage participation in ongoing fundraising campaigns, and provide general information about the Society’s initiatives.

• Assist participants in configuring their online fundraising profiles and using digital fundraising tools to maximize event contributions.

• Achieve or exceed monthly performance objectives, including call volume, donor engagement, and service quality.

• Process donations accurately and update donor information in the organization’s CRM database.

• Demonstrate passion and commitment toward the mission and values of the Canadian Cancer Society.

• Maintain high standards of data accuracy and confidentiality.

• Collaborate closely with the Donor Services Team while managing daily tasks independently.

• Contribute actively to the Society’s culture of inclusion, diversity, equity, and belonging (AIDE).

Qualifications:

• Fluency in English is required; French or bilingualism (French/English) is a strong asset due to national operations.

• Postsecondary education in a relevant field or equivalent combination of education and experience.

• Proven customer service and communication skills, with the ability to handle donor inquiries professionally and courteously.

• Strong interpersonal abilities to effectively interact in a diverse workplace and deliver satisfying donor experiences on first contact.

• High attention to detail and organizational ability to maintain accurate donor and gift records.

• Experience with Salesforce, Luminate Online, Deloitte systems, or similar fundraising software is considered an advantage.

• Proficiency with MS Office and multitasking in a fast-paced environment.

• Self-motivated, team-oriented, and capable of working remotely with discipline and efficiency.

Working Conditions:

• Remote position – available to candidates across Canada.

• Full-time hours: Monday to Friday, 11:00 a.m. to 7:00 p.m. (Eastern Time).

• Frequent phone and computer use requiring sustained focus and data accuracy.

• Confidential handling of donor and financial information.

Benefits & Work Culture:

The Canadian Cancer Society offers a supportive and enriching environment that values compassion, unity, and excellence.
Key benefits include:

• Competitive salary with comprehensive health benefits.

• Paid parental leave and family sick leave.

• Opportunities for training, professional development, and career growth within Canada’s leading cancer-focused organization.

• A workplace culture rooted in the Society’s core values:
  Courage, Unity, Compassion, and Rigor.

• A meaningful role that allows you to make a tangible difference in the lives of Canadians affected by cancer.

Equity, Inclusion & Accessibility:

The Canadian Cancer Society is deeply committed to creating an inclusive, equitable, and accessible workplace.
The organization welcomes applications from individuals of all backgrounds — including Indigenous, Black, and racialized communities, 2ELGBTQI+ individuals, persons with disabilities, and veterans.

Accommodations will be provided throughout the recruitment process upon request to ensure a barrier-free experience for all applicants.