Business Process Transformation Specialist

Description:

Business Process Transformation Specialist

Halifax, NS

Hybrid (2 days a week in office) 

We have partnered with a Canadian-based agency that is part of an independent Network of Agencies strategically located across the world to provide global reach and capabilities who are seeking a Business Process Transformation Specialist to join their team.

What are we about

Our ambition is simple. To combine our global know-how with local insight to help our clients turn their business goals into reality. By offering innovation, automation and organizational design. All with a personal touch.

Where the strategic magic happens

Halifax is our base of operations. Here, we’ve created an international office with dozens of exceptional people. Over the years, we’ve worked hard to secure our place as leading advisors and business support consultants within our industries. We are incredibly proud of what we’ve achieved so far and plan to continue along the same path. Constantly learning, improving and growing to make sure we always create lasting value for our clients.

Our Mission

Create value and reimagine the technology that powers the categories we work in. Provide management and consulting teams that turn start-ups into medium-sized businesses and support them as they evolve.

Summary

We are looking for a motivated and experienced Business Process Transformation Specialist to join the team. This individual will play a critical role in analyzing, designing, and implementing process improvements across various business functions.

You will bring a strong background in process optimization techniques, and proven experience of supporting change in a complex organizational environment.

Working closely with the BPT Manager and stakeholders you will identify the highest-value improvements, and support the delivery of process improvement initiatives for a global client base.

By applying apply core change management principles you will drive and cement process changes, working with the Change Management Team and in close partnership with your clients to ensure they are set up for success.

Responsibilities 

Analysis of current business processes, workflows and procedures to identify areas for improvement for allocated initiatives, including:
Using appropriate techniques to collect data to support process analysis, such as stakeholder interviews, surveys and workshops.
Mapping As-Is processes and facilitating stakeholder sessions to capture and validate process flows, handoffs and dependencies, and supporting future-state process design.
Analyze gathered and supplied data (SOPs, process documentation, pain points, supplied requirements) to define clear problem statements and identify obstacles, inefficiencies, root causes and opportunities for improvement using qualitative and quantitative techniques.
Producing, or contributing to, recommendation documents.

Support BPT Manager with development and execution of implementation plans for process improvement initiatives, including:
Collaborating with stakeholders and cross-functional teams to implement approved process improvements, ensuring smooth transitions and minimal disruption to operations.
Keeping stakeholders and BPT leadership informed of progress, risks and issues, and escalating where needed.
Leading on the creation of process documentation and guidelines, including standard operating procedures and workflow diagrams.
Working with Change Management to provide training and support to team members on new processes and best practices, to the point of handover and BAU.
Leading the development of key performance indicators (KPIs), reports and dashboards to monitor performance and track the progress of optimization efforts.

Monitoring of process improvement initiatives, including:
Conduct process audits and evaluate the effectiveness of implemented process changes, gathering feedback and making necessary adjustments for continuous improvement.
Apply agreed process quality and data quality standards, tools and techniques for process management and control, suggesting improvements where relevant.

Qualifications 

Experience of process mapping and modelling, including As-Is analysis and supporting future-state process design.
Strong analytical skills for collecting, studying and interpreting complex data.
Proven experience in delivering value-added process improvements.
Experience of working to agreed data quality standards and methodologies.
Good understanding of change management methodologies and principles, with experience in supporting change alongside a change team.
Ability to apply project management principles.
Understanding of AI driven transformation and LLM-powered tooling
Self-motivated and reliable, taking ownership of assigned work, with strong prioritization skills.
Strong stakeholder engagement, communication and presentation skills, credibility building and adapting to different audiences.
Ability to work collaboratively across all organizational levels.
A proactive learning mindset, seeking and applying feedback and continuing to build an understanding of the business context.
Lean Six Sigma Yellow or Green Belt, or CCBA.
APMG Change Management Foundation & Practitioner.
PRINCE2 Foundation or APM Project Fundamentals Qualification
Comfortable in a decentralized structure where results are based on cooperation, collaboration, and influence of others.
Experience with resource management and coaching.
Ability to present ideas, conclusions and recommendations with clarity to diverse audiences. Excellent written and verbal communication skills.
Ability to travel up to 10% between offices.
Ability to maintain confidentiality.