Business Process Manager

Description:

Fidelity Canada, a trusted name in investment management for over 35 years, is seeking a Business Process Manager to lead business process improvement and change management initiatives in support of the company’s strategic objectives. The selected candidate will work in a flexible hybrid setup, contributing to Fidelity’s culture of innovation, inclusivity, and continuous improvement.

As a Business Process Manager, you will play a critical role in analyzing, designing, and improving end-to-end business processes. You’ll collaborate with cross-functional teams to enhance operational efficiency, minimize process risks, and promote a culture of continuous improvement across the organization.

Key Responsibilities

Business Process Management

• Lead discovery and analysis activities for business initiatives, identifying process inefficiencies, pain points, and risks.

• Facilitate workshops to design optimized business processes that align with compliance, risk, and regulatory requirements.

• Develop comprehensive end-to-end process maps capturing current and future state workflows.

• Design business processes that add measurable value and drive operational excellence.

Assignment and Initiative Management

• Manage business change management projects from initiation to successful completion, ensuring improved efficiency and reduced risk.

• Prepare detailed documentation, including process flowcharts, target operating models, and post-implementation procedures.

• Collaborate with Learning & Development to create and deliver training materials for process changes.

• Communicate progress, updates, and outcomes through effective presentations to stakeholders and senior management.

Collaboration and Innovation

• Work closely with the Risk team to integrate risk mitigation strategies into process improvement efforts.

• Partner with business and technology teams to identify automation opportunities that align with Fidelity’s digital transformation goals.

• Promote business process management (BPM) best practices across departments, supporting technology adoption and operational excellence.

• Foster relationships with key internal stakeholders to ensure initiatives meet organizational needs and enhance client experience.

Requirements and Qualifications

Education:

• College degree or post-secondary education in Business, IT, or a related field (or equivalent experience).

• Additional education or certification in Business Process Management (BPM) or related areas preferred.

Experience:

• Minimum 3 years of experience in Business Process Management, Business Project Management, or Business Architecture roles.

• Minimum 3 years of experience in the financial services industry.

• BPM certifications (completed or in progress) are considered an asset.

Skills and Competencies:

• Strong interest in Business Process Management methodologies and continuous improvement.

• Excellent analytical, problem-solving, and communication skills.

• Ability to build collaborative relationships across teams and drive consensus.

• Knowledge of finance industry operations and emerging technology trends.

• Creativity, innovation, and a results-oriented mindset.

Why Work at Fidelity Canada

Fidelity Canada is recognized as one of the country’s top employers and offers a supportive, inclusive, and growth-oriented workplace. The company has received numerous accolades, including:

• Canada’s Top 100 Employers

• Greater Toronto’s Top Employers

• Best Workplaces for Inclusion, Mental Wellness, and Women

• LinkedIn Top Companies in Canada

• Canadian Compassionate Companies – Certified

• HRD 5-Star Diversity & Inclusion Employer

Employees enjoy opportunities for career development, work-life balance, and continuous learning within a diverse and innovative corporate culture.