Business Performance Specialist

Description:

The Municipality of Clarington is seeking a Business Performance Specialist to join the Office of the CAO team. This position will focus on process improvement, data analytics, project management, and continuous improvement using Lean Six Sigma methodologies. The role will support Clarington’s strategic initiatives, aiming to enhance service delivery efficiencies and client satisfaction across municipal operations.

As a Business Performance Specialist, you'll work closely with leadership and front-line staff to identify and implement process improvements, utilizing statistical analysis, change management techniques, and Lean principles. You will lead internal process improvement initiatives and foster a culture of continuous improvement throughout the organization.

Key Responsibilities:

• Process Improvement: Lead data collection and analysis, and manage process mapping exercises. Prepare and deliver project documentation, training materials, and reports.

• Project Management: Oversee project scope, scheduling, and deliverables progress. Facilitate working groups and manage projects to completion.

• Cost Analysis: Identify opportunities for cost savings and avoidance, and provide recommendations to improve budget efficiency.

• Training & Development: Identify training needs and coordinate change management initiatives across the organization.

• Reporting & Metrics: Track and report on process improvement progress, and maintain a repository for Lean tools and process materials.

• Stakeholder Engagement: Respond to escalated issues and inquiries, and ensure smooth communication between internal and external stakeholders.

Qualifications:

• Mandatory:

  • University degree in Business, Public Administration, or a related field.

  • Lean Black Belt Certification.

  • At least 5 years of experience leading or facilitating process improvement projects.

  • Advanced knowledge in data analytics, process modeling, and project management methodologies.

  • Strong analytical and problem-solving skills, with experience in data visualization tools like Power BI.

  • Proficiency in Office Suite 365, MS Visio, MS Project, and Adobe Acrobat.

• Preferred:

  • Project Management Professional (PMP®) certification.

  • Exposure to change management frameworks like Prosci ADKAR.

  • Knowledge of municipal/public services is an asset.

Compensation & Benefits:

• Salary Range: $100,056 - $121,619 annually

• Flexible Work Arrangements: Eligible for flexible work options.

• Hours: 35 hours per week

• Benefits: Comprehensive benefits and pension program.

Additional Information:

• Prior to starting, the successful candidate must provide a satisfactory criminal reference check from a Canadian Police Information Centre.

• Application Deadline: May 1, 2025, at 11:59 PM.