Business Manager

Description:

CSA Group, a global leader in product testing, inspection, and certification with over a century of expertise, is seeking a Business Manager – Appliances (m/w/d) to lead the global strategy, development, and implementation of its Home & Commercial Appliance market segment. Headquartered in Canada, CSA Group operates more than 30 labs and offices worldwide, supporting safety, performance, and sustainability standards across industries.

The successful candidate will play a key role in shaping the appliance sector’s future, identifying new business opportunities, defining competitive strategies, and driving CSA Group’s leadership in certification and safety standards. This role requires a strong ability to gather, interpret, and apply market intelligence and competitive data while influencing global and regional stakeholders.

Key Responsibilities:

• Lead the global appliance business strategy in alignment with commercial and regional leaders

• Provide direction on appliance program development and create supporting technical guidance documents and standards

• Conduct in-depth market and competitive analysis to identify new opportunities, risks, and ROI-driven initiatives

• Develop and execute strategies for competitive positioning, pricing, and customer-centric services

• Represent CSA Group in critical industry and regulatory events, building strong relationships with customers and trade associations

• Support global strategic account management in partnership with regional leaders

• Collaborate in hiring and developing operational staff to ensure customer-centric service delivery and profitability

• Influence internal culture and processes through business acumen and leadership skills, even without direct line authority

• Balance multiple stakeholders, manage competing priorities, and drive alignment across a matrix structure

Education & Qualifications:

• Bachelor’s degree in Electrical Engineering, Systems Engineering, Computer Science, Computer Engineering, IT, MIS, or equivalent field

• Strong project management experience, including deployment of business initiatives

• Minimum 4 years of strategic leadership in product management or technology-focused roles

• Proven ability to analyze complex data and present actionable solutions

• Excellent communication, interpersonal, and stakeholder management skills

• Ability to navigate ambiguity, make informed decisions, and build effective networks

• Experience working in an international or matrix organizational structure is an asset

Work Environment & Culture:
CSA Group is committed to diversity, equity, and inclusion, ensuring equal opportunity for all applicants. The organization fosters a culture that values differences and respects individual abilities. Accommodations are available throughout the recruitment process for candidates requiring assistance, in line with applicable laws.