Business Applications Supervisor

Description:

RSM, a leading provider of professional services to the middle market globally, is seeking a Supervisor for its Business Applications ServiceNow practice. This role focuses on delivering cutting-edge solutions within the ServiceNow Strategic Portfolio Management (SPM) suite to clients across diverse industries. The position offers a dynamic work environment with a strong emphasis on inclusion, innovation, and professional growth.

The Supervisor will lead client engagements, provide strategic advice on project and portfolio management, and ensure the successful design and delivery of ServiceNow-based solutions. You will also mentor junior team members and contribute to pre-sales efforts, including RFIs/RFPs. Occasional travel (up to 20%) is expected.

Key Responsibilities:

• Lead workshops with clients and internal experts to gather business needs

• Analyze and document project and portfolio processes and translate into ServiceNow configurations

• Design and deliver ServiceNow SPM solutions aligned with client goals

• Develop functional designs, user stories, workflows, and process flows

• Provide expertise in agile management, UI design, and workflow automation

• Collaborate with technical teams for troubleshooting and customizations

• Mentor team members in ServiceNow architecture and best practices

• Respond to RFIs/RFPs and support business development

• Maintain up-to-date knowledge of SPM methodologies and ServiceNow advancements

Basic Qualifications:

• Minimum 3+ years in IT integration, consulting, or performance services

• 5+ years of experience in project portfolio management

• Strong communication, problem-solving, and documentation skills

• Familiarity with business process evaluation, project management, and organizational change

• Experience with tools like Microsoft Project, Visio, PowerPoint, Excel, Word

• Ability to work under pressure and handle multiple priorities

• Strong data analysis and technical troubleshooting abilities

Preferred Qualifications:

• 3+ years of ServiceNow experience

• Experience with Agile SDLC and full-cycle ServiceNow implementation

• Certifications such as PMP, PRINCE2, CSA, or CIS

• Previous work in large organizations or professional services firms

• Knowledge of data privacy regulations

• Hands-on experience with multiple ServiceNow modules and systems integrations

• Experience in workflow analysis and process re-engineering

Compensation & Benefits:

• Competitive base salary with monthly compensation ranging from $7583 to $12875 CAD

• Eligibility for a discretionary performance-based bonus

• Flexible work schedule to support work-life balance

• Comprehensive benefits package

• Opportunities for professional development and advancement

• Inclusive culture that supports disability accommodations and career equity