Description:
As Riverpark continues to grow, we are looking for a motivated and service-oriented Building Operator to join our company.
Position Summary:
- This position will report directly to the Operations Manager
- Participation in on-call rotation
- Competitive salary based on experience
Position Requirements:
- Minimum 3 years’ Building Operator experience in commercial or residential
- Valid driver’s license required
- Police check required
- 5th Class Power Engineer Certificate is required, 4th class is an asset
Core Responsibilities:
Technical
- Oversee vendors that are on site for contracted maintenance or inspection work.
- Conduct regular inspections and maintenance on building systems, including HVAC, plumbing, electrical, lighting, life safety systems, vacant space etc. as per PM schedule in the web-based property portal.
- Ensure all building systems are operating at peak efficiency and identify any equipment that may need upgrading or replacement.
- Identify and address all maintenance and operating issues. Make or arrange repairs as required.
- Have a thorough understanding of all building systems, including fire alarm, access control, security and CCTV systems, building automation, power distribution, vertical transportation etc.
- Conduct regular exterior inspections of the building envelope, roof and overall site.
- Have a good working knowledge of building codes, safety regulations, and environmental standards in relation to the properties.
- Use industry best operating practices whenever possible.
- Suggest and implement energy-saving strategies, such as adjusting HVAC schedules, optimizing lighting systems, or recommending upgrades to more energy-efficient equipment.
Administration
- Maintain accurate logs related to building operations, including boiler logs, daily rounds, snow logs etc.
- Log and track tenant requests through the Tenant Services Portal, update the status of work orders and communicate with tenants and management regarding progress.
- Arrange contractors as needed for repairs, maintenance, and equipment installations, including sourcing quotes and coordinating scheduling.
- Issue purchase orders for all work at the time of the service call or work being awarded.
- Issue on-call timesheets and monthly reports in a timely manner.
- Manage inventories and maintain in good working order supplies, tools, equipment and parts, including PPE. Place restocking orders in a timely manner.
- Ensure trades are supplying reports, quotes and other relevant information to yourself and the office and ensure all files are current.
- Ensure the building on-call sheets and other shared information is updated as required.
- Receive training in and follow all required safety practices, procedures and policies. Ensure contractors are following company safety protocols.
Customer Service
- Monitor, follow up and report tenant service requests.
- Ensure prompt reply and updates on all tenant work orders.
- Foster positive relationships with all tenant representatives.
- Respond to requests in a timely manner while maintaining a professional and helpful demeanor.
- Follow up with tenants after service requests or complaints have been addressed, ensuring tasks have been completed to their satisfaction.
- Go the extra mile – if you notice something in the tenant space, address it.
- Ensure the Property Manager is aware of any ongoing concerns or issues the tenant may be experiencing.
- Get tenant feedback to help identify any areas for improvement in building operations or customer service.
Projects
- Assist in projects as assigned to you or help other project teams where you feel you can add value.
- Assist in scope preparation where applicable. Ensure scopes of work are accurate and complete.
- Update the project lead for any tenant communication needed, project status or if concerns or issues are encountered.
- Assist in identifying any future projects and building needs with the team for budgeting and future year(s) planning.