Billing Support Administration Supervisor

Description:

• Competitive salary and benefits package.
• Defined-benefit pension plan.
• Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life

and community.

• Flex-time and partially remote work schedule, depending on nature of work, operational requirements and work location.

Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and
exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation,
commitment and customer service.

We are seeking an experienced Billing Support Administration Supervisor, who, under the general direction of the Manager,
Customer Billing & Payments Administration, will lead a team responsible for the planning, organizing & coordination of resources
and activities associated with the delivery of timely billing services delivered by the Billing Support team. Will work closely with the
Billing Analysis & Adjustments, CIS Configuration & User Support and Payments Administration teams to allow for a customer
centric billing experience for Manitoba Hydro customers.

Responsibilities:

• Plan, organize, coordinate and direct the following activities and workflow of staff and resources in the Billing Support

Administration section in order to maximize results including:

• Billing Exceptions
• Loans
• Pre-Authorized Payments
• Refunds
• Corrections to billing details (readings dates, rates)
• Adherence and accuracy of initial/final billing to customers

• Direct the assignment of billing administration activities to Billing Support & CIS Admin Support reps for resolution including

monitoring day-to-day and week-to-week workloads.

• Provide guidance, coaching, feedback, training and developmental opportunities to section to support a positive work

environment and enhance the effectiveness and engagement of the team.

• Prepare performance appraisals, perform job applicant interviews and recommend staff selection.
• Review, investigate and resolve billing issues that escalate above the Billing & CIS Admin support representatives.
• Provide Customer Payments & Billing Administration Manager with regular updates on overall performance of the Billing