Bilingual Vitality Personal Consultant

Description:

Manulife is seeking a Bilingual Vitality Personal Consultant to join its Distributor Relations & Learning team in Montreal. This role is instrumental in ensuring clients have a seamless and rewarding experience with Manulife’s Vitality Program, which is designed to support health, wellness, and long-term engagement.

The successful candidate will be responsible for guiding clients through onboarding, fostering engagement, monitoring progress, and helping them achieve their health and wellness goals. This role requires strong communication and relationship-building skills, as well as the ability to work independently and collaboratively within a team that has direct contact with customers.

Key Responsibilities:

• Engage with clients through meetings, calls, and follow-ups to ensure program satisfaction and long-term engagement.

• Guide clients step-by-step through onboarding and provide ongoing personalized support for the Vitality program.

• Motivate and encourage clients to achieve health and wellness goals by maintaining continuous communication.

• Document client interactions, track progress, prepare reports, and handle escalated issues with professionalism and empathy.

• Collaborate with internal teams to ensure effective case management and contribute to continuous process improvements.

• Stay updated on evolving business processes and technology changes to improve client experience.

Required Qualifications:

• Bilingual in French and English (mandatory – ability to support clients across jurisdictions outside Quebec).

• Minimum of 2 years of experience in customer support or client-facing roles.

• Solid knowledge of AWD, Mainframe, Salesforce, and other business applications.

• Strong technical skills with ability to navigate and utilize multiple systems effectively.

Preferred Qualifications:

• Strong problem-solving, research, and decision-making skills with the ability to manage escalations.

• Customer-centric mindset with the ability to adapt to diverse client needs.

• Passion for health, wellness, and helping individuals achieve goals.

• Highly organized, with excellent prioritization and time management skills.

• Flexible and adaptable in a fast-paced and evolving environment.

Employee Benefits & Work Environment:

• Hybrid working arrangement (flexibility between office and remote work).

• Competitive salary with performance-based incentive opportunities.

• Comprehensive benefits package including health, dental, vision, mental health support, life and disability insurance, wellness programs, adoption/surrogacy benefits, retirement savings plans, and financial counseling.

• Paid time off program covering holidays, vacation, personal, and sick days, as well as statutory leaves.

• Inclusive and supportive workplace culture, with commitment to diversity, equity, and accessibility.

About Manulife:
Manulife Financial Corporation is a global financial services provider dedicated to making lives better by offering innovative insurance, wealth, and wellness solutions. Operating as Manulife globally and John Hancock in the U.S., the organization supports millions of clients worldwide in achieving financial security and healthier lifestyles.