Description:
- Provide telephone and email support for consumer products
- Define, diagnose and troubleshoot consumer product problems.
- Assist customer with step-by-step problem resolution
- Ensure appropriate escalation of non-completed matters
- Offer pre-sales assistance when applicable
- Answer telephone inquiries daily ensuring various key performance metrics such as Call
- Achieve monthly KPIs and metrics, such as Call Handle Time and Abandon rates
- Enter all telephone customer inquiries into CRM database
- Complete all telephone inquiries according to established quality assurance guidelines
To Succeed, You Will Need:
- High school diploma; Post-secondary education is preferred
- 1-3 years experience in a call centre or customer service environment
- Analytical skills to assess multiple situations and perspectives, and arrive at an appropriate solution for the customer
- Strong computer and technical skills to troubleshoot driver installations and products
- Ability to organize time, set priorities and multi-task in order to meet KPIs
- Proven customer relations skills with professional and courteous telephone manner
- Exemplary written and oral communication skills
Why Join?
COVID-19 SAFETY PRECAUTIONS
- Canon is committed to the health and safety of our employees, customers and communities.
- By monitoring public health conditions and following local COVID-19 guidelines, we are taking necessary precautions and putting the safety of our employees and candidates first. A critical component of our workplace safety program includes our COVID-19 vaccination policy. Employees are required to be fully vaccinated and must provide Canon with proof of vaccination or undergo regular COVID-19 Rapid Antigen Screening in order to access the workplace. Canon will provide reasonable accommodation if the successful candidate cannot be vaccinated due to grounds protected by human rights legislation in their province of employment.