Bilingual Heritage Interpreter

Description:

Principal Accountabilities

• The primary role of this position is to create and deliver interpretive presentations, guided tours, workshops and programs to individuals, school groups and special interest groups in English and French
• Assist with the delivery of special programming such as March Break, Family Fun Days, etc.
• Ensure visitor satisfaction (with excellent customer service and communication skills)
• Meet and greet visitors to the museum in both official languages and provide general museum and tourist information as required
• Sell tickets, receive cash and perform end-of-day cash reconciliation according to instruction
• Monitor the frontline conditions and report and/or remedy concerns appropriate (including the appearance of the lobby and Saputo Hall, and rental spaces as required, changes in the state of exhibitions and workshop materials, equipment set-up, etc.)
• Assist with quality control in the museum
• Conduct ongoing and regular research to improve the quality of museum presentations and to provide accurate and timely information
• Develop a well-rounded, current knowledge of the Museum, including all departments and services in order to offer appropriate recommendations/ information to visitors
• Conduct daily opening and closing operations of the museum
• Participate in appropriate committee activities, in team meetings and general museum staff meetings when scheduling allows
• Participate in rotational training and provide customer service to the Pier 21 Gift Shop and Scotia Bank Family History Centre as needed
• Assume additional responsibilities as requested by the Interpretation and Visitor Experience Coordinator and Interpretation and Visitor Experience Manager

Human Resources Assistance

• Help to orient and train new and seasonal Visitor Experience staff and volunteers

Administration

• Help implement policies
• Participate in appropriate committee activities and meetings as required
• Promote inter-departmental initiatives
• Provide support to the Interpretation and Visitor Experience Coordinator and Interpretation and Visitor Experience Manager