Bilingual Deskside Support Specialist

Description:

Our client, is seeking a skilled Bilingual Deskside Support Specialist with strong troubleshooting experience who enjoys working in a collaborative, fast-paced manufacturing environment. The successful candidate will play a key role in maintaining day-to-day IT operations, ensuring end users across multiple sites remain productive and supported.

Key Responsibilities

• Migrate all remaining workstations from all Canadian offices to new management solutions
• Provide deskside and remote technical support for approximately 400 end users across Canada
• Diagnose, troubleshoot, and resolve hardware and software issues for desktops, laptops, mobile devices, and peripherals.
• Configure, image, and deploy new computers and devices.
• Support Office 365, and other productivity applications.
• Utilize remote support tools and ticketing systems
• Follow safety and security protocols when entering locations

Qualifications

• A degree/diploma in computer science or a related field
• Must be fluent in French and English
• A minimum of 2 to 3 years of experience in a similar IT support or deskside technician role.
• Experience supporting Active Directory, Office 365, and Windows 11
• Experience with Intune for device management preferred
• Knowledge of remote troubleshooting tools and end-user support best practices.
• Excellent customer service and communication skills.
• Valid driver’s license and access to a vehicle (for occasional short-distance travel) required.