Bilingual Customer Service Representative

Description:

The Workplace Safety and Insurance Board (WSIB) is looking for passionate and service-driven individuals to join its growing Customer Care department as Bilingual Customer Service Representatives. This role requires responding to a variety of inquiries from workers, employers, and other stakeholders regarding claims, benefits, return-to-work services, compliance, and policies.

Key Responsibilities:

• Answer incoming calls via an Automatic Call Distributor (ACD) system, providing information and assistance to clients.

• Determine the nature of customer inquiries and offer accurate guidance on claims, health benefits, and workplace safety policies.

• Access internal WSIB systems to provide real-time information to clients.

• Educate customers on WSIB policies and procedures, helping them complete forms and applications.

• Direct inquiries to the appropriate departments when necessary.

• Perform administrative tasks, such as indexing documents, sorting mail, sending letters, and tracking call statistics.

• Occasionally provide backup support for reception, records, and mailroom staff.

Qualifications:

• High school diploma or equivalent experience/education.

• Bilingual (English/French) proficiency required.

• Minimum one year and five months of customer service experience (call center experience preferred).

• Strong knowledge of Microsoft Outlook and Microsoft Office Suite.

• Basic math skills to explain payment calculations and rates.

• Strong communication, listening, and problem-solving skills.

Job Perks & Benefits:

• Permanent full-time and part-time opportunities available.

• Temporary full-time and part-time contracts (up to 12 months).

• Evening shift opportunities (up to 8:00 PM).

• Competitive salary with potential eligibility for a language bonus.

• Health and dental benefits for eligible employees.

• Professional growth opportunities with one of the largest insurance organizations in North America.

• Inclusion in WSIB’s equity, diversity, and inclusion programs.