Benefits Implementation Lead

Description:

The Group Benefits Implementation Team is responsible for onboarding new Group Benefits Clients and managing existing Clients’ major plan changes by employing project management skills, processes and methodology. They work in partnership with Clients, advisors, Business Development, and all internal stakeholders to deliver quality business solutions and superior Client experiences.

Reporting to the Manager, Group Benefits Implementation, the Group Benefits Implementation Lead joins a team of innovative and dynamic individuals who strive to provide exceptional Client service. As a seasoned project manager, you bring a passion for organization, open communication and delivering on your objectives while managing a diverse portfolio of projects and leading a variety of work-streams.

What you will do:

• Define the scope of each project and successfully manage scope-creep

• Create and maintain a detailed project timeline which clearly outlines task assignment & ownership, deliverables and targets allowing for coordinated execution and control

• Direct all phases of assigned projects from initiation to closure, applying Project Management best practices (ie) planning, scheduling, and risk management

• Work with subject matter experts to construct Client structures and gather Client requirements

• Proactively manage changes, risks, issues and actions; utilizing appropriate tools

• Investigate and coordinate responses to escalated issues

• Direct steering committee status updates to ensure Sun Life’s Senior Leaders have insight into strategic Client projects

• Manage client & advisor relationships to ensure project delivery expectations are specified and met

• Communicate project updates regularly and effectively to ensure all internal and external stakeholders are kept up-to-date (meetings, status updates, etc.)

• Lead and collaborate with multi-site project teams

• Utilize strong leadership, influencing and facilitation skills to coordinate and drive projects to successful completion

• Represent SunLife at finalist presentations

• Manage proposal reviews

What do you need to succeed:

• Minimum 3 years of experience in dealing directly with both internal and external business partners (ie. Clients, Advisors, Group Benefits Administration, Business Development, etc.)

• Bilingualism (French, English) required- immediate manager is a unilingual Anglophone outside Quebec

• Knowledge of project management techniques, tools and methodologies

• Experience leading large, complex projects with multiple components and testing scenarios

• Problem solving and decision-making skills

• Organizational skills and ability to prioritize a wide range of tasks over multiple projects

• Previous experience with Group Benefits products, services and systems

• Experience to clients with flexible benefit programs, outsourced administration models, online enrolment functionality, HRIS interface systems and complex payroll administration requirements

• Comfort level with Microsoft Access, Excel, PowerPoint and Project

• Interpersonal and communication skills

• Ability to develop and maintain strong relationships across the organization at all levels

• Relates well to diverse personality types; a strong listener who easily adapts

• Client centric focus with the ability to see long term outcomes and impacts

• Positive, energetic attitude at all times

• Presentation skills