Description:
We’re looking for an Associate Director, Revenue Operations to help lead and scale Directive’s Revenue Operations practice. This is a senior, client-facing player-coach role for someone who combines strong people leadership with deep technical expertise across Salesforce, marketing automation, and HubSpot.
You’ll partner closely with the Director of Revenue Operations to lead a team of RevOps Strategists, oversee complex client engagements, and ensure we consistently deliver high-quality strategic and technical work. You’ll also remain hands-on, stepping into client environments to guide architecture, troubleshoot complex issues, conduct audits, and support implementations when deeper expertise is required.
The right person is equally comfortable leading a team, presenting recommendations to senior client stakeholders, and getting into the details of a Salesforce or marketing automation environment.
What You’ll Do
- Manage and mentor a team of Revenue Operations Solution Engineers, including workload management, prioritization, coaching, and performance support.
- Serve as an escalation point for complex client and technical challenges.
- Own or oversee strategic client relationships, ensuring strong communication, delivery quality, and client satisfaction.
- Lead and support Salesforce, HubSpot, and marketing automation audits, implementations, integrations, and optimization projects.
- Provide hands-on expertise across Salesforce Sales Cloud, Salesforce Account Engagement/Pardot, and HubSpot Marketing Hub.
- Design and advise on lifecycle architecture, lead management, routing, automation, CRM/MAP integrations, attribution, reporting, and data governance.
- Translate complex technical findings into clear recommendations for executive and non-technical stakeholders.
- Review strategist work for technical accuracy and strategic quality before client delivery.
- Partner with Account Directors and internal leadership to identify expansion and cross-sell opportunities.
- Support scoping, solution design, and new business conversations for RevOps opportunities.
- Help develop repeatable processes, documentation, playbooks, and technical standards as the Revenue Operations practice scales.
- Maintain visibility into project health, capacity, utilization, and delivery risks across the team.
What You’ll Bring
Must Haves
- 5+ years of experience in Revenue Operations, Marketing Operations, CRM consulting, marketing automation, or a related discipline.
- 1–2+ years of direct people management or formal team leadership experience.
- Active Salesforce Administrator Certification.
- Strong hands-on Salesforce Sales Cloud administration and implementation experience.
- Deep experience with Salesforce Account Engagement/Pardot:
- Pardot/Account Engagement certification strongly preferred; or
- At least 2–3 years of hands-on Pardot implementation and administration experience.
- Strong hands-on experience with HubSpot Marketing Hub, including automation, lifecycle management, data architecture, integrations, and reporting.
- Experience leading complex CRM and marketing automation implementations, audits, migrations, or optimization initiatives.
- Strong understanding of lead lifecycle management, lead routing, attribution, CRM/MAP integrations, automation, and data governance.
- Demonstrated ability to lead senior-level client conversations and translate technical issues into business recommendations.
- Strong written and verbal communication with the ability to confidently manage client expectations and difficult conversations.
- Ability to balance leadership responsibilities with hands-on technical execution.