Description:
Customer Service Management
- Optimize customer service at the highest level.
- Orient all their activities in order to offer the best possible customer service.
- Manage customer complaints.
Human Resources Management
- Lead, structure and delegate tasks to their team according to the company’s values.
- Recruit, develop and motivate the work team in order to exceed customer expectations.
- Provide training for all new employees following hiring.
- Identify high potentials and develop them appropriately.
- Ensure that the employees of the different departments know their products and are efficient.
- Ensure employee succession.
- Perform performance reviews, transfers, promotions and reprimands, to ensure that employees are growing positively within the organization.
- Foster accountability and a good team spirit within the branch and with the whole company.
- Always be an ambassador of good health and safety practices.
Operations Management
- Communicate the yard’s needs and concerns of the Manager.
- Share and discuss any innovative ideas.
- Ensure that operational priorities support the company’s strategic and tactical goals (communication, coordination and teamwork).
- Be on the lookout for and share the various market trends in Quebec.
- Understand where we are in the market as well as the strengths and challenges of this market (MOFF-SWOT Analysis).
- Ensure that operations within their establishment exceed customer expectations.
- Ensure compliance with branch policies and procedures (delivery man’s manual).
- Review the results of operational controls (audit) to ensure continuous improvement of lumber yard operations using the various available dashboards.
- Plan, organize and direct the execution of business loan and branch strategies.
- Orient their activities to achieve the perfection of the yard in terms of cleanliness, appearance, and inventory.
- Prevent losses.
- Ensure and maintain the implementation of all OHS components.
- Maintain rolling stock in terms of maintenance and repair and ensure profitability.
- Supervise distribution operations.
- Participate in various feasibility and profitability analyses.
- See to the optimization of delivery routes.
- Participate with transportation support in the management of breakdowns caused by transportation and find the necessary corrective measures.