Description:
As an Assistant Food & Beverage Manager you bring a commitment to front of house service excellence and thrive by contributing to a Team where quality, and guest satisfaction are top priorities. You have a deep knowledge of front of house food and beverage service standards, dining operations, and the creation of guest experiences. You are able to improve efficiency, guest satisfaction, and ensure that our team delivers memorable dining experiences.
What You’ll Do
- Assist in managing the day-to-day food and beverage operations across all Fogo Island Inn outlets and other Shorefast entities as directed, ensuring timely and efficient service.
- Including, but not limited to, the Dining Room, Roof Top, Crab Shed and Storehouse.
- Support the recruitment, training, and supervision of staff, ensuring all employees adhere to company policies and provide excellent guest service.
- Resolve guest complaints and ensure that the highest level of customer service is maintained. Act as the point of contact for any guest concerns or special requests.
- Monitor and manage inventory levels of food, beverages, and supplies. Coordinate with suppliers to place orders and ensure timely delivery.
- Oversee food presentation, beverage preparation, and service to ensure all items meet quality standards. Ensure compliance with food safety and sanitation regulations.
- Assist in managing budgets, monitoring labor costs.
- Support the planning and execution of events, banquets, and private dining experiences.
- Ensure all employees follow health and safety regulations and maintain cleanliness and organization throughout the kitchen and dining areas.
- Assist in creating staff schedules and ensuring shifts are adequately staffed to meet demand.
Qualifications
- A minimum of 4 years experience in food and beverage management, hospitality, or a supervisory role in a similar restaurant or hotel environment.
- WSET level 2 or equivalent preferred.
- Formal food and beverage training or certification from an accredited hospitality school preferred.
- Experience working in Michelin-starred or awarded restaurants preferred.
- Strong leadership, organizational, and communication skills.
- An understanding of food and beverage operations, including menu development, food safety, and sanitation standards.
- Proficient in using point-of-sale (POS) systems, inventory management software, and Microsoft Office Suite.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required by the business.