Description:
Assistant Director, Catering
At the Old Mill Toronto, we create remarkable dining and event experiences that reflect our passion for exceptional service, culinary innovation, and hospitality excellence. Whether hosting elegant weddings, high-profile corporate events, or large-scale galas, our team is known for professionalism, creativity, and excellence in execution.
We are seeking an enthusiastic and experienced Assistant Director of Catering to join our leadership team and support our continued growth and commitment to excellence.
Position Overview
The Assistant Director of Catering plays a critical role in overseeing all aspects of catering operations, from sales and client relations to logistics and on-site event management. This position assists the Director of Sales in developing business growth strategies, leading a team of catering professionals, and ensuring seamless service delivery aligned with our company’s standards.
You will collaborate closely with culinary, operations, and event teams to deliver superior catering experiences that exceed client expectations and enhance profitability.
Key Responsibilities
Leadership & Operations
- Support the Director of Sales in managing daily catering operations, ensuring consistency in service, quality, and guest satisfaction.
- Supervise, train, and coach the catering sales and event staff to deliver a best-in-class client experience.
- Oversee event logistics, including menu planning, staffing, setup, and service execution.
- Lead pre-event meetings and post-event evaluations to ensure continuous improvement.
- Develop and enforce standard operating procedures (SOPs) related to catering policies and processes.
Sales & Client Relations
- Assist with developing and executing strategic sales plans to achieve revenue goals.
- Cultivate and maintain positive relationships with corporate clients, social clients, and vendors.
- Prepare and deliver proposals, contracts, and presentations tailored to client needs.
- Manage key accounts and ensure repeat business opportunities through proactive engagement.
- Represent the catering department at events, trade shows, and community engagements.
Financial Management & Administration
- Aid in the preparation and management of annual budgets and forecasts for the catering department.
- Monitor financial metrics, control costs, and ensure profitability goals are met.
- Oversee billing accuracy, timely deposits, and ensure payment compliance.
- Analyze event performance and client feedback to optimize business outcomes.
Collaboration & Communication
- Partner with culinary and banquet teams on menu design, presentation, and logistics.
- Liaise with marketing to promote catering services and special offerings.
- Ensure effective communication between departments to guarantee top-quality event execution.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or related field (or equivalent experience).
- 4–6 years of catering or event management experience, with at least 2 years in a leadership role.
- Strong understanding of catering sales, event logistics, and F&B operations.
- Proven track record of achieving sales and service excellence goals.
- Proficiency in catering management software
- Exceptional communication, organizational, and time management skills.
- Ability to work under pressure, handle multiple priorities, and meet deadlines.
- Flexibility to work evenings, weekends, and holidays as required by event schedules.