Area Manager

Description:

This role is responsible for managing all client support functions within their designated area/region, along with working in tandem with other various Ticketmaster departments to ensure high market satisfaction for internal and external clients. It’s expected this role ensures client satisfaction is a top priority through standardized communications, practices, and process/protocols. In addition, this role will provide direct leadership to the region under their responsibility, while working collaboratively with other Area Managers, central teams, NA Sales department, and so forth. ensures client satisfaction through standardization of communication, practices and processes.

WHAT YOU WILL BE DOING

Client Services

• Provide leadership and corporate client support vison to their respective geographic area
• Ensure corporate OKRs are successfully communicated, tracked, and met at all levels of the area teams
• Develop a knowledge base of client business, organization, and objectives to ensure high client satisfaction
• Cultivate successful interdepartmental relationships ensuring growth of area
• Communicate company initiatives including product updates, new features, and functionality to full Area team
• Always build and cultivate excellent client relationships be ensuring clarity and sharing best practices

People Management

• Evaluate and manage employee efficiencies and performance
• Provide ongoing coaching and leadership to the Area team
• Monitor service levels and provide ongoing feedback to hit established targets
• Continuously optimize client account team assignments, based on performance
• Participate in area budget management (Area overtime and Travel & Entertainment budgets)

Product and System Support

• Remain current with software and new features and how they impact clients
• Able to provide support and best practices to the client for all TM products
• Organize and monitor product and new feature rollouts to regional client base