Description:
Application Support Specialist - Intermediate
Must Haves
- Hands‑on experience using ITSM tools (e.g., ServiceNow or equivalent) to manage, track, and resolve support tickets
- Strong working knowledge of SharePoint site administration, including:
- Permissions and access management (users, groups, inheritance)
- Site configuration, document libraries, and content structures
- Support of collaboration and document management features
- Experience supporting SharePoint migrations, deployments, or organization‑wide implementations, including post‑deployment stabilization and issue remediation
- Proven experience performing incident triage, analysis, and resolution in a production environment
Description
Qualifications
- University or Community College diploma/degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience
- A minimum of three (3) to five (5) years of experience providing application support in an enterprise environment
- Demonstrated experience supporting Microsoft 365 and SharePoint Online, including user support, configuration, and issue resolution
- Proven experience performing incident triage, analysis, and resolution in a production environment
- Hands-on experience using ITSM tools (e.g., ServiceNow or equivalent) to manage, track, and resolve support tickets
- Strong working knowledge of SharePoint site administration, including:
- Permissions and access management (users, groups, inheritance)
- Site configuration, document libraries, and content structures
- Support of collaboration and document management features
- Experience supporting SharePoint migrations, deployments, or organization wide implementations, including post deployment stabilization and issue remediation
- Ability to perform root cause analysis and coordinate issue escalation with technical teams
- Strong experience providing frontline user support and working directly with business clients
- Ability to clearly communicate technical issues and resolutions to nontechnical users
- Demonstrated focus on client satisfaction, service quality, and continuous improvement
- Experience developing and maintaining support documentation, procedures, and knowledge base articles
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to manage multiple priorities in a fastpacked support environment
- Ability to work independently as well as collaboratively within a cross functional team
The Candidate Must Demonstrate The Following Qualifications And Experience
Breakdown
Education And Experience
- University or Community College diploma/degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience
- A minimum of three (3) to five (5) years of experience providing application support in an enterprise environment
- Demonstrated experience supporting Microsoft 365 and SharePoint Online, including user support, configuration, and issue resolution