Application Support Analyst

 

Description:

We are looking for an Application Support Analyst specialized with Treasury one of our clients, an investment bank set in Montreal

Key responsabilities :

The responsibilities of this role include, but are not limited to :

• Working as an Analyst within the team responsible for the delivery and support of IT services to the following Capital Markets Products Line, providing 1st and 2nd line “trade floor” support on the different contexts:

o Commercial Paper

o Bonds

o Loans & Deposits

o Swaps

• Specific systems within Treasury trading areas that that the team is responsible for:

o Kondor + USA or similar application

o Orchestrade

o Internal Bank Applications

o Control M or similar tool.

• Providing functional and technical help around the relevant systems to users worldwide by

o Ensure correct pricing of instruments

o Ensure platforms admin in relation with system providers, both internal and external.

o Dealing with STP (straight thru processing) issues.

o Work within the 24x7 rota, this is on an “on-call” basis, when required.

o Conform to all internal polices and procedures.

o Manage customer relations when dealing directly with both internal and external users of the systems.

o Assist members of team (business or technical analysts)

o Liaise with users and developers.

• Working both within the team responsible, or alone when requested, to act as, or in conjunction with a specific project manager:

o Assisting in the completion and timely delivery of projects

o Testing, including writing test scripts, for new releases.

o Assist the tracking of both time and resources on the projects.

o Documentation

Required Qualifications and Skills:

• 2-3 years’ experience working in the financial services industry

Experience working with KONDOR

• Experience supporting a live Trading environment

• Experience providing technical support for Fixed Income Desks within an Investment Bank.

• Strong experience working with both project team & users.

• General understanding of financial markets and products, in particular Fixed Income & Rates.

• Strong Client Focus

• Client facing

• Respect for deadlines / SLA’s

• Knowledge of Capital Markets systems and products.

• Unix, SQL, Kondor +, Orchestrade (Nice to Have)