Application Support Analyst

Description:

Fidelity Canada has been supporting Canadian investors for over 35 years, offering a trusted range of investment portfolios and services to individuals and institutions. As a privately owned firm, Fidelity boldly embraces innovation and growth while fostering an inclusive and supportive environment where employees can thrive personally and professionally. Recognized as one of Canada’s Top 100 Employers and many other awards, Fidelity prides itself on a compassionate, people-first culture.

Role Overview:

The Application Support Analyst - Wealth Management plays a critical role in supporting the delivery and daily operations of integrated technology solutions for Fidelity’s Wealth and Private Wealth businesses. This position blends technical analysis with operational responsibilities, ensuring technology effectively supports key business processes.

Key Responsibilities:

Solution Delivery Support:

• Collaborate to define and document application requirements, translating business needs into technical specifications.

• Provide input to architects and technology leads for solution design.

• Support data mapping and interface design for in-house and vendor system integrations.

• Participate in system functional, integration, and regression testing.

• Assist in developing test cases and validating defect fixes.

• Support production release coordination and post-deployment validation.

Application and Technical Incident Support:

• Provide incident support to business users, maintaining clear communication channels.

• Collect and validate information for vendor support tickets; coordinate triage with internal and external teams.

• Document root causes and resolutions for recurring issues.

Knowledge Management and Process Documentation:

• Organize and maintain technology stack documentation and associated business workflows in Confluence.

• Support data governance efforts, ensuring accurate records involving client PII data.

• Update internal process documentation, incident handling playbooks, and SOPs.

Required Skills and Qualifications:

• Degree in Computer Science, Software Engineering, Economics, Mathematics, or equivalent experience.

• 3-5 years of experience in IT support, operations, or solutions delivery.

• Experience in technology vendor management is an asset.

• Strong understanding of Wealth Management operations.

• Excellent stakeholder management, communication, and interpersonal skills, capable of interacting with senior management.

• Familiarity with SQL, APIs, batch processes, and IT ticketing systems.

• Excellent verbal, written, and presentation skills.

Benefits and Work Environment:

• Flexible work arrangements: 100% remote, hybrid, or in-office options.

• Competitive compensation with company contributions to group RRSP (no matching required).

• Comprehensive health benefits from day one, including up to $5000 annually for mental health services.

• Parental leave top-up to 100% salary for 25 weeks.

• Up to $650 for home office equipment.

• Generous time off policy, including paid volunteer days.

• Active diversity and inclusion programs and employee resource groups.

• Extensive professional development opportunities, tuition reimbursement, and rewards for professional designations.

Commitment to Diversity and Accommodation:

Fidelity Canada is an equal opportunity employer committed to fostering a diverse, inclusive, and accessible workplace. They encourage applications from all qualified candidates and provide accommodations during the hiring process upon request.