Ai Agent Engineer

Description:

Cresta, founded from the prestigious Stanford AI Lab and led by notable AI leaders including Sebastian Thrun, Ping Wu, and Tim Shi, is on a mission to transform every customer conversation into a competitive advantage. The company’s AI-powered platform enhances contact center performance by combining human intelligence with cutting-edge AI to uncover customer insights, automate workflows, and empower teams to work smarter and faster.

As an AI Agent Engineer, you will be part of the AI Agent team, creating state-of-the-art AI agents that solve practical business problems. Your role will involve developing and deploying intelligent AI agents, integrating them seamlessly with various external systems such as APIs, CRMs, and databases, optimizing their performance, and providing hands-on technical support for successful enterprise deployments. You will collaborate closely with customers and internal teams, ensuring the delivery of impactful AI solutions.

Key Responsibilities:

• Design, configure, and deploy AI agents using Cresta’s AI tools.

• Integrate AI agents with external systems (APIs, databases, CRMs, webhooks, and pipelines).

• Optimize performance, troubleshoot complex issues, and fine-tune prompt configurations.

• Gather technical requirements from customers and translate them into AI-driven solutions.

• Conduct interactive demos, present proof-of-concepts, and refine solutions based on feedback.

• Plan and coordinate project milestones to ensure timely delivery.

• Serve as a trusted technical advisor, guiding customers on AI agent best practices, architecture, security, and scalability.

Qualifications:

• Bachelor’s or Master’s in Computer Science, Engineering, or related field.

• 3+ years of experience in software development, AI/ML engineering, or system integration.

• Proficiency in Python and Golang with clean, efficient coding skills.

• Experience with LLMs, prompt engineering, AI agent frameworks, function calling, and retrieval-augmented generation (RAG).

• Cloud expertise in AWS, GCP, or Azure; familiarity with DevOps (CI/CD, containerization, monitoring).

• Strong analytical and communication skills with a customer-centric approach.

Perks & Benefits:

• Comprehensive medical, dental, and vision plans for employees and families.

• Paid parental leave.

• Monthly health & wellness allowance.

• Remote work stipend for home office setup.

• Lunch reimbursement for in-office employees.

• PTO: 3 weeks annually in Canada.

• Equity options in addition to base salary.