Administrative Assistants

Description:

• Leads, develops, and coaches existing team of Administrative Assistants, including facilitating unit meetings, providing one-on-one coaching, fostering a team environment, and handling performance challenges
• Assists colleagues in developing goals, and conducts annual performance reviews and compensation discussions
• Partners with team members to assess staffing levels, balance/delegate workloads, and ensure that appropriate administrative skill levels are in place
• Helps facilitate communication to meet and support organizational goals and client team changes as appropriate
• Shares information with other Administrative Operations Managers (AOMs)
• Ensures successful completion of deliverables and projects, including partnering with business leaders and consultants on ad hoc requests
• Develops and maintains administrative talent by recruiting, onboarding, training, and developing growth opportunities for colleagues
• Maintains professional and technical knowledge by attending educational workshops, benchmarking professional standards, reviewing professional publications, and establishing personal networks

Administrative Accountabilities

• Coordinates complex meeting logistics on- or off‑site; may include, but not limited to, budgeting, travel arrangements, room reservations, meeting room logistics and materials, and catering
• Administrative activities include email management, time recording, full calendar management, research, or other special projects
• Actively participates in leadership meetings for follow‑ups and note taking
• Daily interaction with internal and external executive leaders as well as their Administrative Assistants
• Coordinates projects and works independently; seeks out answers to questions, takes initiative, leverages network of resources to solve problems
• Acts as a senior point of contact for colleagues on technology or facility requirements
• Expertly prepares and produces presentations and correspondence and related materials, including editing for grammar, punctuation, and clarity
• Submits printing requests for meetings and other needs as required; ensures accuracy of printed materials before distribution
• Maintains and grows an internal network and resources
• Attends and participates in all AOM-focused workshops, seminars, and/or town halls and business town halls
• Possesses expert‑level knowledge of Aon brand identity