Administrative Assistant

Description:

ACEF de l’Est de Montréal is a community organization dedicated to defending consumer rights and assisting with personal finances. The organization is seeking a Reception and Administrative Agent who will be the vital first contact for visitors, calls, and emails, providing accurate, empathetic, and efficient service.

The role is central to the organization’s mission, offering quick, complete, and precise responses to inquiries related to consumer rights, debt management, and personal finances. The position involves directing people to appropriate services either within ACEF or through external referrals.

Key Responsibilities:

Reception and Orientation:

• Greet the public and direct them to appropriate services

• Provide clear information and advice on consumer rights, debt solutions, and financial management

Information and Advice:

• Respond to inquiries via phone, email, or in-person

• Inform clients about consumer rights, debt collection, and financial issues related to ACEF’s services

Communication Management:

• Handle and redistribute phone calls and emails effectively

Planning and Logistics:

• Organize appointments and manage workshop logistics

• Coordinate the annual tax clinic

Negotiation Assistance:

• Support clients in financial difficulties to negotiate payment agreements with Hydro-Québec

Administrative Management:

• Manage mail, publication sales, inventory, and compile organizational data

• Send letters of support, sign petitions, and participate in advocacy activities on behalf of ACEF

Candidate Profile:

Shared Values:

• Commitment to social justice, respect for individuals, independence, and engagement

Interests:

• Passionate about collective rights defense, poverty issues, personal finances, and consumer protection

• Ability and interest to work collaboratively in co-management settings

Personal Qualities:

• Strong organizational skills

• Empathy and active listening

• Teamwork skills

• Curiosity and willingness for self-training

Skills:

• Excellent writing and research skills tailored to ACEF’s needs

• Proficiency with Office 365 (Word, Excel) and videoconferencing platforms

• Knowledge of community sector and rights defense is a strong asset

Languages:

• Fluent in French (spoken and written)

• Good command of spoken English

Why Work at ACEF de l’Est?

• Make a social impact defending consumer rights and promoting social justice

• Join a supportive and engaged team environment

• Benefit from ongoing professional development and training opportunities

Additional Information and Benefits:

• Start date: July 2025

• Work schedule: 4 days/week (Monday to Thursday), 30 hours/week

• Competitive salary starting at $28.15/hour, subject to experience and collective agreement

• Group insurance and pension plan

• Telework hour bank available

• Health and work-life balance leave banks

• 3 weeks paid vacation plus paid holidays during the festive season