Administrative And Clinical Support Staff

Description:

Fraser Health Authority is seeking a Clerk/Unit Aide to join the Home Health team in the beautiful Tri-Cities area, which includes Coquitlam, Port Coquitlam, Port Moody, Belcarra, and Anmore. This role provides both administrative and clinical support to ensure smooth day-to-day operations of Home Health offices while maintaining a high standard of patient care and service.

The successful candidate will perform a variety of clerical, reception, and support duties — from assisting with client intake and appointment booking to maintaining medical supply inventories and sterilizing medical instruments. This is a vital role that helps connect clients with care and keeps health services running efficiently.

Key Responsibilities:

Administrative Support

• Provide reception services, including answering phones, directing calls, greeting visitors, and handling inquiries.

• Set up and maintain filing systems for client records, correspondence, reports, and other documents.

• Assist with client intake by scheduling appointments, completing required documentation, and updating client data in electronic health systems.

• Prepare and type correspondence, reports, and documents using word processing software.

• Process mail, faxes, and courier packages, maintaining proper recordkeeping for all incoming and outgoing communications.

• Organize and schedule meetings, prepare agendas, record minutes, and distribute notices.

• Enter and reconcile client care and service data into computerized systems for home support coordination.

• Compile and maintain statistical reports as required for nursing assignments and program tracking.

• Support colleagues with office equipment and software use, performing minor troubleshooting or maintenance when needed.

Medical and Supply Support

• Maintain stock levels of medical and office supplies by processing requisitions, receiving orders, and ensuring accurate distribution.

• Clean, sterilize, and organize medical instruments and equipment in compliance with established safety and infection control procedures.

• Coordinate repair and maintenance of medical equipment; ensure all materials are correctly labeled under WHMIS regulations.

• Manage the central medical supply room and maintain organized, clean, and well-stocked supply areas.

• Deliver supplies and medical equipment to and from hospitals, depots, and client sites when needed.

Other Duties

• Coordinate off-site storage of medical records and archives, ensuring accurate tracking and retrieval when required.

• Perform other clerical or operational support duties as assigned by supervisors or management staff.

Qualifications:

Education:

• Grade 12 completion

• Office Administration or Medical Office Assistant Certificate required

Experience:

• Minimum 1 year of recent, relevant experience in an administrative or clerical healthcare role

• Experience with medical terminology and general office procedures preferred

License:

• Valid BC Driver’s License and access to a personal vehicle for work-related travel

Skills and Abilities:

• Excellent verbal and written communication skills

• Strong organizational, prioritization, and multitasking abilities

• Proficiency in data entry and use of computer software (e.g., MS Office, health databases)

• Ability to type at a minimum speed of 50 wpm

• Knowledge of medical terminology and sterilization procedures

• Ability to work independently and collaboratively within a team

• Strong interpersonal skills to build rapport with clients and colleagues

• Physical ability to perform job duties (lifting, cleaning, organizing supplies)

Benefits:

Eligible employees can enjoy a comprehensive benefits package, including:

• 100% employer-paid health and dental benefits

• Generous vacation entitlements (up to 4 weeks annually)

• Portability of benefits from other HEABC employers

• Immediate enrollment in a defined municipal pension plan

• Maternity leave top-up (87%)

• 50% subsidy on TransLink transit passes

• Additional employee discounts and wellness perks

About Fraser Health Authority:

Fraser Health Authority serves over two million residents in Metro Vancouver and the Fraser Valley, providing hospital and community-based healthcare services across a network of over 50,000 staff, physicians, and volunteers. As one of British Columbia’s largest and most diverse health authorities, Fraser Health is deeply committed to respect, equity, diversity, inclusion, and planetary health.

The organization operates on the traditional, ancestral, and unceded territories of the Coast Salish and Nlaka’pamux Nations, working collaboratively with 32 First Nations communities within the Fraser Salish region. Fraser Health fosters an environment of care, trust, and teamwork — ensuring that both patients and employees are supported to thrive.