Accounts Specialist

Description:

SPECTRAFORCE is seeking a compassionate and customer-focused Accounts Specialist - Loss Mitigation to join their team. This role involves proactively contacting clients identified as high-risk for future delinquency, offering them personalized solutions to maintain long-term account health. The role requires making 50-60 outbound calls per day, educating customers on available options, and providing financial wellness support to avoid future delinquency. This is a customer-oriented role, requiring empathy, professionalism, and the ability to meet individual performance metrics.

Core Competencies:

• Bilingual in French/English (read, write, and speak)

• Communication

• Customer Service

• Empathy

• Problem Solving

• Accountability

Qualifications:

• High school diploma required

• 2-3 years of experience in collections

• 1-2 years of experience in customer service or call center roles

• Strong communication skills, with the ability to express empathy, patience, and understanding

• Comfortable in a high-volume call environment

Benefits:

• Group Registered Retirement Savings Plan (RRSP) Program

• Employee Assistance Program (EAP)

• Employee discount program with access to thousands of discounts on travel, entertainment, and more

• Paid sick leave, paid holidays, and paid vacation as required by law