Account Manager

Description:

Vish is Hiring an Account Manager

Vish is a fast growing B2B SaaS company on a mission to transform the professional hair colour industry, and we are looking for a driven, relationship first Account Manager to help us grow across global markets.

What We Do

Vish's software and smart Bluetooth scale help salons eliminate colour waste, manage their inventory, take control of their pricing, and unlock real profitability. Salon owners typically see their investment returned within the first month. We are already transforming businesses across Canada, the US, the UK, Australia, and New Zealand, and we are just getting started.

At the global level, we are building the infrastructure that will revolutionise supply chain management for the entire professional hair colour industry. It is a big vision, and we need great people to help us get there.

What You Will Be Doing

This is not just closing deals. This is end to end account ownership.

• Manage and grow a portfolio of salon clients across your region
• Build strong, trust based relationships with business owners and key stakeholders
• Drive retention, expansion, and upsell opportunities
• Partner with customers to ensure adoption, success, and return on investment
• Identify new opportunities within accounts and expand revenue over time
• Collaborate with Sales, Customer Success, and Product teams to improve the customer experience
• Maintain accurate pipeline and account insights in CRM

What You’ll bring

• A relationship first mindset with strong commercial instincts

• Ability to balance customer success and revenue growth

• Skilled at consultative conversations that uncover real business needs

• Strong organizational skills and ability to manage multiple accounts and priorities

• Proactive and accountable with comfort in a high growth environment

• Curious and adaptable with the ability to learn quickly

Requirements

• 3 plus years in Account Management, Customer Success, or B2B sales with SaaS or beauty industry experience preferred
• Proven success in retaining and growing customer accounts
• Experience managing a book of business or client portfolio
• Strong communication skills across phone, email, and virtual meetings
• Comfortable using CRM tools like HubSpot or similar
• Tech savvy and confident navigating new platforms