Account Manager

Description:

Pacific Blue Cross (PBC), British Columbia’s leading benefits provider for over 80 years, is seeking two Account Managers, Individual Plans to join its team in Burnaby, BC. As an independent, not-for-profit organization rooted in BC’s healthcare system, PBC provides health, dental, life, disability, and travel coverage to millions of British Columbians. This role offers the opportunity to make a positive impact by supporting individuals with their health coverage needs while developing your sales career within a purpose-driven organization.

Key Responsibilities:

• Prospect new business through outbound consumer sales calls related to customer acquisitions and renewals.

• Conduct sales and service calls with clients, sponsors, and the public to generate new business opportunities.

• Close sales by following up on applications, managing the full sales cycle, and contributing to sales centre scripting and prospecting strategies.

• Identify dissatisfaction issues, resolve or escalate complaints, and take proactive steps to retain customers.

• Conduct data mining of the membership base to cross-sell and up-sell additional products.

• Follow up with cancelled members to re-acquire business opportunities.

• Maintain accurate sales records and customer contact information in the CRM system.

• Assist in executing direct marketing campaigns to generate prospect leads.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related discipline.

• At least 2 years of relevant experience in sales/account management.

• Current Life Insurance License (LLQP) valid in British Columbia, or willingness to obtain it within 6 weeks of hire (PBC covers costs for courses, exams, renewals, and continuing education).

• Strong communication and relationship-building skills.

• Ability to manage both new business development and existing client retention.

Licensing Requirements:

• Must hold or obtain Life and Accident & Sickness (LLQP) License within 6 weeks of hire.

• Annual renewal and compliance with continuing education requirements are mandatory.

• PBC provides financial and administrative support for licensing and renewals.

What PBC Offers:

• Competitive compensation: $50,000 – $60,000 annually, plus OTE bonuses.

• Work-life balance: 37.5 hours per week, flexible hours, hybrid model.

• Paid vacation starting at 4 weeks per year, increasing with tenure.

• Comprehensive benefits package (health, dental, life insurance).

• Defined Contribution Pension Plan with 8% of base salary contributed by PBC (no employee contribution required).

• Onsite amenities including gym, cafeteria, and Employee Assistance Program with virtual doctors/counsellors.

• Supportive, inclusive, and diverse work culture recognized through multiple awards in DEI, sustainability, and workplace practices.

About the Organization:
Pacific Blue Cross is a not-for-profit health benefits provider serving 1 in 3 British Columbians. Through its Health Foundation, it funds initiatives supporting mental health, chronic disease prevention, and community wellness. PBC has been recognized as an employer of choice for diversity, equity, inclusion, and sustainability.