Account Manager

Description:

Pacific Blue Cross (PBC), British Columbia’s leading benefits provider, is seeking a permanent Account Manager, Individual Plans to join the Individual Plans team. The role is focused on driving new business acquisition, retaining existing clients, and ensuring customer satisfaction for individual health insurance plans through telephone sales and outreach. The position operates in a hybrid model between home and PBC’s Burnaby head office.

Responsibilities:

• Prospect new business through outbound calls to acquire new customers and renew existing accounts.

• Conduct sales and service calls to clients, sponsors, and the public.

• Facilitate the full sales process, including follow-up calls to close sales on new applications.

• Assist in sales center scripting, prospecting procedures, and direct marketing campaigns.

• Maintain leads and sales records in a computerized database.

• Identify customer dissatisfaction issues, resolve or escalate complaints, and implement preventative actions to improve retention.

• Cross-sell and up-sell value-added products to the existing membership base.

• Follow up with cancelled members to regain business.

• Support sales performance reporting and On-Target Earnings tracking.

Qualifications & Competencies:

• Bachelor’s degree in Business, Marketing, or a related discipline.

• Minimum 2 years of experience in sales account management (pre- and post-sales).

• Current Life Insurance License (LLQP) valid in British Columbia or ability to obtain promptly upon hire.

• Must maintain an active Independent Life Agent license through the Insurance Council of BC.

• Strong sales, customer service, and communication skills.

• Ability to work in a target-driven environment with a pay-for-performance philosophy.

• Proficiency in computer systems for managing leads and sales records.

Perks & Benefits:

• Flexible 37.5-hour work week (7.5 hours/day, Monday to Friday).

• Paid vacation starting at 4 weeks/year, increasing with service.

• Hybrid work environment with a combination of office and home days.

• Generous benefits including extended health, dental, and life insurance (premiums potentially fully paid by PBC).

• Defined Contribution pension plan with 8% contribution from PBC (no employee contribution required).

• Onsite gym, cafeteria, and access to virtual doctors/counselors 24/7 via Employee Family Assistance Program.

• Work-life balance, career growth, and a culture emphasizing health, wellness, diversity, equality, and environmental sustainability.